Intake Coordinator -Remote

Lifemark Health Group; Burlington; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in health services is seeking a dedicated Intake Coordinator to join their Customer Contact Centre. This vital role serves as the first point of contact for clients, ensuring timely and efficient access to quality treatment services. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional communication skills and a keen attention to detail. With responsibilities ranging from coordinating client assessments to managing referral data, this position offers a dynamic work experience. Join a team committed to inclusivity and excellence in patient care, where your contributions will make a significant impact.

Qualifications

• 2+ years of customer service/administrative experience required.
• Strong written and verbal communication skills essential.

Responsibilities

• Act as the initial point of contact for client companies.
• Receive incoming calls and record new referrals.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Bilingual French

Education

Post-Secondary Education

Tools

MS Word

MS Excel

Database Software

Job description

Intake Coordinator – Customer Contact Centre

Location: Remote-based office within Ontario, Canada

Status: Permanent full time

Schedule: The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; Rotating weekly shifts , rotating Saturdays. 8 hour daily shifts will vary throughout the week during this timeframe

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities:

• Act as the initial point of contact for client companies
• Receive incoming calls from Customer and record new referrals within our client intake system
• Verify information and coordinate assessment times with our network of clinics
• Book appointments via the internal booking system
• Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
  
  
  

The ideal candidate will:

• Have 2+ years of previous customer service/administrative experience
• Bilingual French Preferred
• Post-Secondary education is an asset
• Possess advanced written and verbal communication skills with a strict attention to detail.
• Possess strong interpersonal skills to maintain customer relationships with client companies and patients
• Have the ability to prioritize under pressure
• Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
• Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
  
  
  

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today! Visit www.lifemark.ca for more info about the company.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca