Int Representative, Property Claims Level 1

Definity; Mississauga; Hybrid; CAD 50,000 - 93,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and RRSP contributions

Job summary

Definity invites you to join as a Property Claims Representative, helping customers after losses while delivering exceptional service. You will work with customers, vendors, and internal partners to investigate and settle claims efficiently.

This role offers a hybrid schedule, opportunities for professional growth, and access to training, with salary range 50,200–92,500 and a commitment to inclusion.

Qualifications

• University degree or 2-year college diploma; CIP designation is an asset.
• Licensed in NB, PEI, and NL would be an asset.
• Experience in auto or property claims; knowledge of property is an asset.
• Proficient with MS Word and Excel; strong written/verbal communication.

Responsibilities

• Accepting notice of claim and working with customer and vendors to resolve quickly.
• Confirming policy coverage by matching facts to policy scope.
• Maintaining detailed file records in systems.
• Processing claims payments within authority after entitlement verification.
• Initiating salvage and subrogation procedures on files.
• Assist in managing property queues.
• You may need to work between 8:00 a.m. and 8:00 p.m. EST.

Skills

Written and verbal communication

Team player

Calm under pressure

Bilingual (English/French)

MS Word & Excel proficiency

Education

University degree or 2-year college diploma

CIP designation asset

Tools

CICS

CDS system

Job description

The Opportunity

As a Property Claims Representative, you'll play an important role in helping customers through unexpected property losses while delivering exceptional service and support. In this fast-paced environment, you'll work closely with customers, vendors, and internal partners to investigate and resolve claims efficiently and fairly. This is a great opportunity to build your claims expertise, develop strong problem-solving skills, and grow your career with a company that values professional development and continuous learning.

Job Description

What To Expect

• Accepting notice of claim and working with the customer and preferred Vendors to resolve the claim quickly and efficiently
• Confirming policy coverage by ensuring the facts of the claim fall within the scope of the policy
• Maintaining detailed file records by entering pertinent data into the appropriate systems
• Processing claims payments within level of authority after verifying claimant's entitlement
• Initiating salvage and subrogation procedures on assigned files
• Assist in managing the property queues
• You are available to work within the hours of 8:00 a.m. to 8:00 p.m. EST

What You Bring

• A university degree, 2-year college diploma or CIP designation would be an asset
• Licensed in New Brunswick, PEI and Newfoundland would be an asset
• Experience in auto or property claims (knowledge of property is an asset)
• Familiarity with CICS and CDS system
• Proficient in MS Word and Excel
• Actively pursuing CIP designation
• Bilingual capabilities (French and English) would be an asset
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Salary Range: 50,200 - $92,500

About Us

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just “nice to have” — they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.