Int Database Reliability Engineer (DBRE)

PointClickCare; Mississauga; Remote; CAD 103,000 - 129,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs andResources

Parental & Caregiver Leaves

Job summary

PointClickCare is seeking a Database Reliability Engineer (DBRE) to manage, build, and optimize cloud-based database infrastructure for our SaaS platform. You’ll partner with Engineering and SRE to support new products, improve automation, and reduce toil.

Candidates should have 3+ years in relational DBs, strong SQL Server/PostgreSQL experience, and exposure to cloud platforms. Some on-call work and remote-friendly arrangements are available, with travel for onboarding or team events as needed.

Qualifications

• 3+ years of experience with relational database systems.
• 1+ year in a Database/SRE/Engineering role with SQL Server or PostgreSQL experience.
• Hands-on DBA tasks: performance tuning, replication, HA/DR.

Responsibilities

• Improve observability of database metrics and meet objectives.
• Automate toil reduction and standardize configurations across platforms.
• Support migrations, performance tuning, and schema/design improvements.
• Handle operational tickets, incidents, and maintenance tasks.
• Collaborate with Engineering and SRE to support new products requiring DB support.

Skills

SQL Server

PostgreSQL

Cloud platforms

IaC tools

Scripting/Programming

Git

NoSQL/Big DBs

AI tools awareness

Education

University or college education in Database Management or Software Engineering

Tools

Jira

Confluence

Grafana

ClickHouse

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary

The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission-critical SaaS application runs on. The DBRE role is also responsible for improving processes through automation and coding to reduce toil. They will work closely with Engineering and SRE teams to support new products that require database support.

Key Responsibilities

• Work on observability of relevant database metrics and make sure desired database objectives are met.
• Work with the DBA team to understand areas of operational toil and implement automations/processes to help manage PCC's database systems at scale.
• Implement a data-driven approach to performance and availability improvements across database platforms.
• Provide database support to Engineering and SRE teams, including database migrations, query performance, and schema/design improvements.
• Work on database operational workload, performance troubleshooting and root-cause analysis.
• Help standardize database configurations, deployment patterns, and operational processes across SQL Server and PostgreSQL platforms.
• Manage and prioritize operational tickets, incidents, service requests, and database maintenance activities.

Qualifications and Skills

• 3+ years of experience working with relational database systems.
• 1+ year working in a Database / SRE / Engineering-related role-· SQL Server or PostgreSQL experience preferred, other DBMS is nice to haves
• Hands-on experience with SQL Server or PostgreSQL administration, performance tuning, replication, high availability, and disaster recovery.
• Experience working in the cloud (AWS, GCP, or Azure — Azure preferred).
• Experience working with IaC tools such as Ansible and Terraform.
• Coding / Automation experience with languages such as PowerShell, C#, SQL, Python, and Go.
• Experience working with source control systems such as Git.
• Experience working with large databases (1+ TB) and managing large database environments is a plus.
• Additional experience with the following tools/systems is a plus: Jira, confluence, Grafana, ClickHouse, and various NoSQL databases.
• Experience working with AI tools, technologies, or AI-assisted development and automation is a plus.
• University or college education in Database Management, Software Engineering, or a related field.
• Some on-call or after-hours work will be required.

$103,400 - $129,300 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $103,400-129,300+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#AJ1
#Remote

PointClickCare Benefits & Perks:

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [e-mail]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.