Insurance Legal Claims Operations Specialist

CoverGo; Calgary; Hybrid; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Hybrid work model

Extra vacation days purchasable

Wellness benefits and telemedicine

Annual bonus

Job summary

Randstad Canada is seeking a highly organized Legal Claims Assistant to support lawyers in a Calgary-based insurance defence team. You will manage calendars, draft correspondence, prepare pleadings, and handle document management to keep the practice running smoothly.

The role emphasizes attention to detail, strong communication, and the ability to work independently or with a team within a hybrid work model. A legal office diploma and 3–5 years in insurance defence are preferred.

Qualifications

• College diploma from a legal office administration or law clerk program, OR any combination of equivalent education and experience.
• Minimum of 3 to 5 years of experience specifically in insurance defence litigation.
• Must be eligible to work in Canada
• Advanced knowledge of the Microsoft Office Suite and strong document management skills, including the ability to learn and utilize internal software programs.
• A strong working knowledge of the Rules of Civil Procedure.
• Excellent communication, listening, interpersonal, and customer service skills.
• Exceptional attention to detail and proofreading abilities.
• Ability to prioritize and organize with a demonstrated, disciplined approach to work.
• Ability to work both independently and collaboratively within a team.
• Capacity to exercise sound judgement and take initiative when necessary.

Responsibilities

• Provide Administrative Support: Schedule meetings, handle photocopying, draft correspondence, prepare pleadings, and create/update trial binders.
• Manage Schedules & Workflows: Implement an effective diary system to manage the lawyer's practice, monitor calendars, schedule appearances, and ensure various deadlines are met.
• Client Communication: Support clients by scheduling appointments, exchanging/obtaining necessary information, and communicating case progress.
• Document Management: Review and manage documents using software programs, ensuring all electronic filing is strictly up to date.
• Dictation: Process dictation with a high degree of accuracy and efficiency.
• Team Collaboration: Provide vital support to fellow assistants, clerks, lawyers, and management.
• Professional Development: Keep your knowledge up to date by participating in educational opportunities.
• Uphold Core Values: Accomplish organizational goals by living and embodying the company's core Success Factors.

Skills

Legal office administration

Insurance defence

Calendar management

Microsoft Office

Document management

Communication

proofreading

Education

College diploma in legal office administration or law clerk

Tools

Microsoft Office Suite

Job description

Randstad Canada is seeking a highly organized Legal Claims Assistant to support lawyers in a Calgary-based insurance defence team. You will manage calendars, draft correspondence, prepare pleadings, and handle document management to keep the practice running smoothly.

The role emphasizes attention to detail, strong communication, and the ability to work independently or with a team within a hybrid work model. A legal office diploma and 3–5 years in insurance defence are preferred.