Insurance Coordinator

Real Estate Council of Ontario; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Real Estate Council of Ontario (RECO) is seeking an Insurance Coordinator for our Insurance Programs team in a hybrid role. You will manage risk reporting, premiums, claims, and stakeholder communications to support the Professional Liability Insurance Program.

You will work with RECO staff, registrants, brokers, underwriters, and insurers to ensure timely remittance, accurate reports, and process improvements.

Qualifications

• Minimum 2 years of experience supporting a commercial insurance program in a regulatory or professional association environment.
• Understanding of regulatory environment and operation of a mandatory insurance program.
• Strong organizational skills with ability to manage competing priorities.
• Ability to handle confidential information appropriately.

Responsibilities

• Assist in coordinating and wind‑up of renewal and mid‑term premium collection for registrants insured under the program.
• Support documentation, workflow architecture, and process testing with IT and Finance teams.
• Record department statistics to support risk-based decisions and reporting.
• Assist with monthly or more frequent insurance payment reconciliations with Finance.
• Handle inquiries and provide clear instructions for reporting insurance claims.
• Monitor and update insurance postings on RECO sites and insurer portals.
• Coordinate updates to insurance education courses with the education team.

Skills

Insurance program experience

Stakeholder management

Attention to detail

Communication skills

Education

Post-secondary education

Certified Insurance Professional courses or equivalent

Project management certification an asset

Job description

The Real Estate Council of Ontario (RECO) is seeking an Insurance Coordinator for our Insurance Programs team. We have one permanent position available to start immediately.

About RECO

As Ontario's regulator of more than 110,000 real estate agents and brokerages (often referred to as registrants), RECO administers and enforces the law that regulates trading in real estate in Ontario and enhances consumer confidence in the real estate services sector. RECO's commitment to pursuing trust in every transaction means consumers can navigate the real estate market with confidence.

A modern regulator with approximately 170 employees, RECO is a collegial and dynamic environment where strategic agility, curiosity and empathy are valued.

Hybrid work environment

RECO has a 'hybrid' environment, which typically includes a minimum attendance in the office of two days per week, with some teams/positions requiring more frequent in-office attendance.

RECO's commitment to diversity and inclusion: They aren't just words to us!

RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role

Under the direction of the Director, Insurance Programs, and reporting to the Team Lead, Insurance Administrator, handle the risk reporting and insurance related issues and tasks associated with the Professional Liability Insurance Program administered by RECO. Implement processes and procedures for the registrant's program.

Working with stakeholders, maintaining relationships (RECO team, registrants, consumers, insurance consultants, brokers, adjusters, lawyers, underwriters) ensure accurate and timely collection, reports and preparation for remittance of premiums, claims reporting, support monitoring of insurance risks, and exchange necessary information with stakeholders. Recommend and support system/process improvements. Monitor the insurance regulatory and real estate industry environments for impacts to the programs.

Position responsibilities

• Assist in the coordination and the implementation and wind up of the insurance renewal and mid-term premium collection processes for registrants insured under the insurance program with stakeholders and RECO team members (IT, Finance, External Relations, Client Services, Registration). Support internal and external collection communications content, test systems and processes, process refunds
• Support the Administrator with architecture documentation to record department processes and workflow, maintaining historical and current processes.
• Conduct tests and implement business requirements and system updates with the Administrator and IT related to system enhancements, updates and efficiencies for department processes.
• Record department statistical records allowing for risk-based decision making and provision of reports.
• Assist with insurance payment reconciliations monthly or more frequently as necessary. Ensuring accuracy with the Finance team for reporting and remittance of premiums to the insurers.

Execution

• Handle daily inquiries and complaints related to the insurance program received directly or elevated by the first contact service team. Identify the type of insurance claim and provide clear instructions for the reporting of insurance claims.
• Identify registration positions, conduct payment investigations, and provide clear instructions for the making or refunding of insurance payments.
• Refer to Administrator when necessary or according to process
• Issue, compose, review and/or edit insurance related documentation in response to stakeholders ensuring completeness, branding compliance and accuracy.
• Refer to Administrator when necessary or according to process.
• Monitor and update the insurance postings and materials on RECO's web site, intranet, MyWeb and insurer's web site.
• Coordinate insurance education course updates with education team. Process department invoices for Director approval
• Assist with the corporate insurance and ERIM programs as necessary including taking minutes and producing reports
• Provide creative support with the development of department processes. Keep Administrator and Director apprised of potential problems.
• Provide back up to the Insurance Administrator and Director.
• Other duties as assigned.

Qualifications and experience

• Minimum 2 years of experience supporting a commercial insurance program in a regulatory or professional association environment.
• Understanding of a regulatory environment and operation of a mandatory insurance program.
• Experienced and comfortable dealing courteously with stakeholders, ability to project a business-like image and deal professionally and diplomatically with challenging situations which may be difficult at times.
• Minimum Post-secondary education, Certified Insurance Professional courses or equivalent, project management certification an asset, familiar with the running of commercial liability insurance programs in a Managing General Agency.
• Strong organizational skills, attention to detail and an ability to manage competing priorities.
• Ability to function independently or in a team environment.
• Ability to handle confidential information appropriately.

Core competencies

• Accuracy
• Time management
• Sense of urgency
• Quality and responsiveness

Why work for RECO?

Working at RECO means contributing to an organization that supports a fair, transparent, and consumer-focused real estate marketplace.

What you can expect

• Purpose-driven work: Your contributions help protect consumers and strengthen one of Ontario's largest and most important sectors.
• A modern, evolving regulator: We are innovating how we regulate and engage with the real estate sector, and your ideas and expertise will help shape the future.
• Professional growth: We invest in employee development, ongoing learning, and cross-functional exposure.
• Hybrid flexibility: Our hybrid model supports balance, flexibility, and wellbeing.
• Inclusive culture: You'll work with people who care deeply about doing what's right and delivering high-quality public service.

If you're passionate about meaningful work, eager to grow, and want to make a tangible impact on an industry that touches every Ontarian, RECO is the place to do it.

RECO is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility.

We thank all applicants in advance for their interest.