Insurance Branch Manager | People-First Leader

Schill Insurance Brokers Ltd.; Surrey; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance provider in Canada is seeking a Retail Branch Manager to oversee a front-line team in Surrey, BC. The role involves ensuring high levels of client satisfaction through service excellence and effective team management. Candidates should have a Level 2 general insurance license and experience leading teams. This full-time position is pivotal in maintaining operations while fostering a positive, inclusive environment. Join a company that values community and client service.

Qualifications

• Minimum experience leading teams in insurance or client-facing environments.
• Knowledge of Personal Lines and ICBC workflows is necessary.
• Demonstrated ability to manage client interactions with care and efficiency.

Responsibilities

• Lead a team across Personal Lines and Autoplan services.
• Ensure high standards of client service and team performance.
• Monitor team metrics and oversee operations for compliance.

Skills

People management

Client-focused service

Proactive leadership

Team coaching

Effective communication

Education

Level 2 general insurance license

CAIB or CIP certification

Tools

Epic

Autolink

Policy Center

Job description

A leading insurance provider in Canada is seeking a Retail Branch Manager to oversee a front-line team in Surrey, BC. The role involves ensuring high levels of client satisfaction through service excellence and effective team management. Candidates should have a Level 2 general insurance license and experience leading teams. This full-time position is pivotal in maintaining operations while fostering a positive, inclusive environment. Join a company that values community and client service.