Insurance Advisor, Sales & Service

Arthur J. Gallagher & Co.; Toronto; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher Canada Limited is seeking a client-centric Insurance Advisor to join the APOLLO team.

In this role you will assess client needs, advise on coverage, quote, and bind policies to deliver a seamless customer experience. You will work within EST hours (9am–7pm, Mon–Fri), enjoy comprehensive benefits, and have opportunities for career development as part of a collaborative, high-integrity culture focused on customer service and growth.

Qualifications

• 1+ years of experience in a Broker/Advisor role.
• RIBO License required.
• Experience with personal lines insurance products and claims process.
• Excellent written and verbal communication skills.
• Independent, self-motivated, ambitious and competitive.

Responsibilities

• Assist prospective insurance clients provided by APOLLO.
• Assess the needs of potential clients to advise on coverage requirements.
• Engage with prospective clients to convert requests for insurance into customers.
• Provide ongoing support from information gathering to binding to deliver a seamless client experience.
• Report new claims and guide clients through the claims process.

Skills

Broker/Advisor experience

Sales & Customer Service

Communication skills

Attention to detail

Self-motivated

Education

RIBO License

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

APOLLO Insurance Agency Ltd. and APOLLO Insurance Solutions Ltd. are subsidiaries of Arthur J. Gallagher Canada Limited. is Canada's leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost-effective tenant and small business insurance. We replace the traditionally painful paper-based, manual insurance buying process with a simple and immediate digital ecommerce experience, in line with modern customers’ expectations.

We are a team of empowered and motivated individuals who are committed to building a great company at the forefront of disrupting a $5 trillion dollar global industry.

This position offers a chance for the right candidate to make a significant impact alongside an integrated, dynamic team committed to innovation and shaping the future. We're humbled to have won multiple awards and recognition including Insurance Business Canada's 5-Star MGA 2025, Prestige Awards Insurance Provider of the Year 2025, Proptech30 2025, Insurance Business Canada's 5-Star Claims 2024, Insurance Business Canada's Top Insurance Employer 2022 & 2021 and Digital Innovator of the Year 2022, Insurance-Canada.ca's 2021 Technology Award, and LinkedIn's Top Startups 2021.

How you'll make an impact

We are looking for a client-centric Insurance Advisor to join our growing team. This is a fantastic opportunity for a growth & service oriented professional who holds themselves to the highest standards and aligns their success with that of the customer.

Hours: The APOLLO Agency operates from 9am-7pm EST, Monday - Friday. Advisors will be required to work shifts within those time frames.

Note: No cold calling or prospecting required.

Responsibilities – We promise it won't be mundane.

• Assist prospective insurance clients provided to you by APOLLO


• Assess the needs of potential clients to advise on coverage requirements


• Engaging contact with prospective clients to convert requests for insurance into customers


• Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner


• Recommend operational improvements in our processes to help further improve overall customer experience


• Provide feedback and insights to enhance products offerings over time


• Servicing APOLLO's book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)


• Ensure clients fully understand policy coverage and exclusions through clear and concise communication


• Maintain current customer base by delivering exceptional service with a strong sense of ownership.


• Reporting new claims and leading clients through claims process from a place of empathy


• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries


• Other duties as assigned

This role is an opportunity to grow, demonstrate your abilities, and make your mark in the company that’s always reaching for more.

About you

Skills and Qualifications:

• 1+ years of experience in a Broker/Advisor role


• RIBO License required


• Experience with personal lines insurance products and claims process


• Passion for Sales & Customer Service


• Excellent written and verbal communication skills


• Attention for detail and demonstrated flexibility in managing multiple clients at a time


• Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment

What we're looking for:

We believe it starts with our PEOPLE.

The APOLLO values: Courage, Adventure, Integrity, Candor and Desire.

Integrity – You do what you say you'll do, own it if you can't, and achieve greatness by working with a high moral standard.

Candor – You are open to ideas and are objective in your thinking.

Adventure – You are passionately curious, constantly seeking the unknown and pushing the boundaries of what is possible.

Desire – You want things to be better. For our clients, suppliers, investors, co-workers, family, community, and ourselves - because excellence matters.

Courage – You are not held back by fear. You will explore any idea and take on any challenge in pursuit of great opportunity.

APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the company and our stakeholders. A collaborative approach, strong initiative, and a desire to achieve greatness are crucial qualities we look for in teammates.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)