Client Solutions Manager - Personal Lines (Auto Focus)

Arthur J. Gallagher & Co. (AJG); Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Paid sick days & personal days

Job summary

A leading insurance company in Winnipeg is seeking a Client Solutions Manager to deliver excellent customer service to Autopac clients. This role involves guiding clients through policy renewals, addressing inquiries, and identifying upselling opportunities. Ideal candidates have 2+ years of Autopac experience and strong communication skills, with a focus on collaboration and detail. Join a diverse team committed to growth and innovation in a supportive environment.

Qualifications

• 2+ years of Autopac experience preferred.
• Level 1 Insurance license or working towards Level 2.
• IWS Certification required.
• Pursuing relevant insurance certifications (i.e. CIP, CAIB, CRM) preferred.

Responsibilities

• Guide clients through policy renewals and changes.
• Maintain high customer service standards.
• Identify upselling and cross-selling opportunities.
• Respond to client inquiries quickly and efficiently.

Skills

Effective verbal/written communication

Detail-oriented

Technical skills

Relationship building

Ability to prioritize

Education

Secondary School Diploma

College or University Degree

Tools

EPIC

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’s building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

As a Client Solutions Manager on the Autoteam, you will be working directly with Autopac clients in delivering the world‑class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

How you’ll make an impact

• Playing an essential role in business retention and building upon customer relationships
• Review accounts at renewal, taking the necessary steps in placing coverage required by the client, adhering to binding authority set out by MPI
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Identify upselling and cross‑selling opportunities, driving the creation of quality leads
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes

What makes you successful

• Being in a fast‑paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them
• Comprehensive and effective verbal/written communication skills
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
• Highly tech‑savvy, with an ability to learn new systems, tools and processes

About you

• Secondary School Diploma required, College or University Degree strongly preferred.
• 2+ years of Autopac experience preferred
• Level 1 Insurance license or working towards Level 2
• IWS Certification required
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc.) highly preferred.
• Knowledge of EPIC an asset

The hours and location of this role is the following:

• A mix of 8:30am-4pm, 10:30am-6pm and Saturday 9am-3pm on rotation 1-2 a month, subject to change.
• 35 Hours Per Week
• Branch: 8-3421 Portage Avenue, Winnipeg MB R3K 2C9

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.