Insurance Advisor

Western Coast Insurance Services; British Columbia; Remote; CAD 45,000 - 67,000; Full time

Job summary

A leading insurance provider in Canada is seeking an Insurance Advisor for their remote contact center. The role involves managing customer inquiries, optimizing sales opportunities, and ensuring high levels of customer satisfaction. Candidates should possess a Level 1 General Insurance License and have experience in sales or customer service. Join a dynamic team that values passion for customer service and celebrates successes together.

Qualifications

• 2-3 years in sales or customer service.
• Professional experience building rapport with customers.
• Training and support provided for unlicensed candidates.

Responsibilities

• Manage incoming call queues and maintain low wait times.
• Answer customer inquiries, striving for one-touch resolution.
• Optimize sales opportunities in each call.

Skills

Customer Service

Sales

Communication

Education

Level 1 General Insurance License

Post-secondary training

Job description

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles: Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

CONTACT CENTER - INSURANCE ADVISOR

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high-volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, enjoy having fun, and celebrating successes together.

Here is what a typical day looks like

1. Manage incoming call queues and maintain low wait times
2. Answer customer inquiries, striving for one-touch resolution
3. Optimize sales opportunities in each call while prioritizing customers’ needs
4. Quickly access information from online databases to complete customer transactions
5. Make outbound calls for customer policy renewals and account reviews
6. Adapt your sales strategy based on the nature of the call and customer priorities

The value you bring

• Level 1 General Insurance License; training and support provided if unlicensed
• Passionate about customer service
• 2-3 years in sales or customer service
• Professional experience building rapport with customers

Preferred

• Call center experience
• Level 1 General Insurance License (preferred)
• Previous insurance experience (preferred)
• Adept at retrieving customer data efficiently
• Recent post-secondary and/or vocational training

Location: Remote

Hours: Full-time – 37.5 hours/week between:

• Monday to Friday, 8 am - 7 pm PST
• Saturdays, 9 am - 5 pm PST

Salary Range: $45,000 - $67,000

Requisition: 80971

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box, we still encourage you to apply. You may be the right person for this role—or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we serve. If you have questions or require accommodations, please contact us.

Note: Please review the Internal Application Policy on WestConnect