Insurance Administrator Bilingual

National Bank of Canada; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Community involvement initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Insurance Administrator to deliver exceptional service by accurately processing insurance policies and vehicle registrations, including renewals, cancellations, and expirations. You will maintain strong interdepartmental relationships and ensure compliance across assets and leasing portfolios.

As part of the Equipment Finance team, you will engage with agents and customers, escalate delinquencies when needed, and support the Loss Damage Waiver program and

Qualifications

• Post-secondary education or equivalent experience.
• 2+ years of customer service or office administration experience.
• General Insurance Essentials or equivalent courses are assets.
• Insurance industry experience is an asset.

Responsibilities

• Verify and ensure assets have proper insurance and registration in compliance.
• Review and process external insurance policies and registration documents.
• Proactively engage with insurance agents and customers to rectify non-compliant policies.
• Escalate insurance delinquencies to Collections following procedures.
• Handle insurance-related correspondence and notifications.
• Manage the Loss Damage Waiver program enrollment/removal during lease terms.
• Process Power of Attorney requests with provincial nuances.

Skills

Artificial Intelligence

Cybersecurity

Diversity & Inclusion

Empathy

Equipment Finance

Initiative

Learning Agility

Resiliency

Teamwork

Education

Post-secondary education

Insurance industry courses

Job description

The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.

Your role:

Attention to detail. Customer service excellence. Highly accountable.

• Verify and ensure assets have proper insurance and registration in compliance with requirements.
• Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.
• Proactively engage with insurance agents and customers to rectify non-compliant policies.
• Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.
• Escalate insurance delinquencies to Collections following established procedures.
• Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.
• Handle insurance-related correspondence using a variety of communication methods, including issuing letters, and final notifications.
• Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.
• Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.
• Process Power of Attorney requests efficiently by taking consideration for provincial nuances and collaborate with provincial registry offices to resolve issues and ensure compliance Contribute as a collaborative team player, emphasizing process improvement and clear communication.

Your team:

As part of the Equipment Finance sector, you’ll be on a team of seven colleagues, and you’ll report to the Team Manager. Our team stands out for its expertise in equipment leasing & financing – supporting equipment dealers with hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada.

We offer a wide range of ongoing learning opportunities for your development, including hands‑on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites:

• Post secondary education or equivalent work/training experience
• General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset
• 2+ years of customer service or office administration experience
• Prior insurance industry experience conside red an asset

Languages:

French, English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Required skills:

Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Equipment Finance, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people‑first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!