Insurance Advisor, Home and Auto - Advice Centre (Bilingual)- EN

RBC Insurance; Pointe-Claire; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Total Rewards package

Stock options

Flexible benefits

Job summary

RBC Insurance is seeking a customer-focused representative in Montréal to provide tailored home and auto insurance guidance via inbound calls. You will assess client needs, present solutions, and help them understand coverages while maintaining a positive experience.

Ideal candidates will pursue the AMF Damage Insurance certificate and Ontario General Insurance License, with strong English/French communication and a passion for customer service.

Qualifications

• Must obtain the Quebec Damage Insurance certificate and the General Insurance License for Ontario and other provinces.
• Bilingualism in English and French required to serve clients with diverse language needs.
• Strong reading, comprehension and speaking skills in both languages; exceptional customer service.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls.
• Deliver a consistent, positive client experience and resolve concerns at first point of contact.
• Conduct personalized needs assessments using tools and calculators to demonstrate value and support recommendations.
• Underwrite and update home & auto insurance policies with awareness of regulatory risk.
• Follow procedures during client conversations and maintain relationships with partners to act as One RBC team.

Skills

Adaptability

Advice Based Solutions

Client Discovery

Communication

Critical Thinking

Curious Mindset

Customer Service

Digital Literacy

Education

Quebec Damage Insurance certificate (AMF)

General Insurance License for Ontario / Other Provinces

Post-secondary education

Job description

Job Description

What is the opportunity?

We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by l’Autorité des marchés financiers (AMF) and the Other than Life (OTL) Ontario insurance license and other provinces.

What will you do?

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

Must-have

• Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• High level of reading, comprehension and speaking in both languages
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

• Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers
• Post-secondary education
• Knowledge of insurance products
• Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

• Working with an award-winning team Awards | RBC Diversity & Inclusion
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of our clients and the communities we serve.
• RBCI software tools to boost your productivity

Job Skills

Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curious Mindset, Customer Service, Digital Literacy

Additional Job Details

Address

1 PLACE VILLE MARIE:MONTRÉAL

City

Montréal

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

INSURANCE

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-20

Application Deadline

2026-09-28

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com