Instructional Designer

Commissionaires; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Retirement plan with company match

Employee discount programs

Job summary

Commissionaires in Ottawa, ON, is seeking an Instructional Designer to develop accessible learning experiences across in-person, blended, and online formats. You will work with subject matter experts to design practical training aligned with adult education principles and organizational goals.

You will translate complex information into clear, engaging content, create scripts and storyboards, and continuously improve learningTools using feedback and analytics.

Qualifications

• Minimum of three years of instructional design and development experience, particularly in eLearning.
• Strong writing, editing, and multimedia content development skills.
• Familiarity with SCORM, xAPI (Tin Can), and LTI integrations.
• Eligibility to obtain and maintain a Secret-level security clearance from PSPC.

Responsibilities

• Design and develop instructional content for in-person, blended, and online formats.
• Collaborate with SMEs and internal teams to align training with operational goals.
• Create accessible, inclusive learning materials, including job aids and infographics.
• Create scripts and storyboard multimedia content to ensure clarity and engagement.
• Use learning platform data to evaluate program effectiveness and drive improvement.

Skills

Instructional design

Project coordination

Stakeholder engagement

Data analysis

Education

Undergraduate degree in Instructional Design or related field

Certificate in Adult Education or eLearning asset

Tools

Articulate

Moodle

Microsoft 365

ChatGPT

WellSaid Labs

DeepL

Job description

We are currently recruiting for an Instructional Designer to work in person at our headquarters in Ottawa, ON.

What you will be doing…

Reporting to the Manager, Learning Centre, the Instructional Designer develops accessible, engaging, and high-quality learning experiences across in-person, blended, and online formats that align with organizational priorities.

You will work with subject matter experts and internal teams to design learning solutions that are practical, inclusive, and aligned with adult education principles. From needs assessments to content creation, your work will help equip employees with the knowledge and skills they need to succeed.

You will also contribute to the continuous improvement of learning tools and technologies, using feedback and learning data to refine content and delivery. This role is ideal for someone who combines creativity with structure and enjoys translating complex information into clear, useful training.
Some of your responsibilities include…

• Design and develop instructional content for in-person, blended, and online learning experiences
• Conduct learner needs assessments and define measurable learning objectives
• Create accessible, inclusive, and user-focused learning materials, including job aids and infographics
• Create scripts and storyboard multimedia content, ensuring clarity and engagement
• Collaborate with subject matter experts and internal teams to align training with operational goals
• Manage multiple instructional design projects from planning to evaluation
• Track project progress, timelines, risks, and outcomes using appropriate tools
• Use learning platform data to evaluate program effectiveness and support continuous improvement
• Define and apply evaluation methods to measure learning outcomes and instructional impact
• Integrate emerging technologies and digital tools into course design
• Troubleshoot learning platform or content issues and support users post-implementation
• Liaise with vendors and internal support teams on technical matters and improvements
• Share expertise across teams and promote best practices in instructional design
• Stay current with trends in adult learning, accessibility, and instructional technology
• Contribute to the development and refinement of internal standards, instructional templates, and content libraries to ensure consistency and quality in design
• Adjust content, project plans, and learning outcomes based on user feedback, analytics, pilot testing, or evolving priorities

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Generous paid time off, holidays and sick days
• Retirement plans with company matching of employee contributions
• Employee discount programs, social outings and holiday gatherings
• You are passionate about instructional design and adult learning
• You are skilled in planning, project coordination, and stakeholder engagement
• You are comfortable using platforms such as Articulate, Moodle, and Microsoft 365
• You are analytical, detail-oriented, and capable of using data to improve learning outcomes
• You enjoy balancing innovation, compliance, and real-world operational needs
• You communicate clearly and work well with contributors across departments
• You thrive in a fast-paced environment with multiple deadlines and evolving priorities
• You are comfortable navigating ambiguity and managing shifting priorities independently
• You can apply influence without formal authority to drive project outcomes

Your must-haves:

• An undergraduate degree in Instructional Design, Education, or a related field is preferred
• A certificate in Adult Education or eLearning is an asset. A combinations of education and experience will also be considered
• A minimum of three (3) years of instructional design and development experience, particularly in eLearning
• Strong writing, editing, and multimedia content development skills
• Familiarity with AI tools (e.g., ChatGPT, WellSaid Labs, DeepL) to support content development and translation
• Experience aligning content to standards such as SCORM, xAPI (Tin Can), and familiarity with LTI integrations
• The Ability to analyze learner performance data and LMS reports to inform content improvements
• Eligibility to obtain and maintain a Secret-level security clearance from PSPC

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology. We appreciate all who apply, however we will only be contacting candidates of interest.