Inside Sales Support - Windows & Doors

Gentek Building Products - Canada; Ottawa; On-site; CAD 42,000 - 60,000; Full time

Job summary

You will use Gentek systems like BAP and Windows Express to manage orders and replies promptly.

Qualifications

• Bilingual (French/English) preferred.
• High school diploma required; post-secondary education considered an asset.
• Experience in windows and doors or ability to read blueprints is an asset.
• Experience in building or construction industry preferred; training will be provided to the right candidate.
• Strong literacy and numeracy skills, including interpreting alphanumeric sequences.
• Proficient in computer systems and order entry platforms.

Responsibilities

• Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors.
• Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express).
• Monitor order status and communicate product availability and delivery timelines to customers.
• Demonstrate strong product knowledge, including differentiating between window and door types.
• Accurately interpret measurements, handling, and finish specifications.
• Distinguish between standard and custom order configurations; apply product compatibility rules.

Skills

Literacy

Numeracy

Customer focus

French/English bilingual

Education

High school diploma

Post-secondary asset

Tools

BAP

Windows Express

Job description

It’s your home . We help make it beautiful .

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

As a Window Administrator, You Love To “ACT”

Acknowledge all customers in person and on the phone; greet them with a smile.

Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.

Thank customers after every interaction; we don’t take their partnership with us for granted.

Responsibilities

The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology. This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities. Specifically, you will:

Quote & Order Processing

• Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
• Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)
• Monitor order status and proactively communicate product availability and delivery timelines to customers
• Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
• Accurately interpret measurements, handing, and finish specifications
• Distinguish between standard and custom order configurations
• Apply product compatibility rules to ensure all orders are valid and buildable

Customer Service

• Professionally greet and assist customers in person and over the phone
• Respond to inquiries regarding Gentek’s window and door products and related services
• Provide alternative solutions when requested products are unavailable
• Analyze order and customer data to identify trends, opportunities, and areas for process improvement

Qualifications

• Bilingual (French/English) preferred
• High school diploma required; post-secondary education considered an asset
• Experience in windows and doors and/or the ability to read blueprints is an asset
• Previous experience in the building or construction industry preferred; training will be provided to the right candidate
• Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
• Proficient in computer systems and order entry platforms

Who Is Gentek?

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.

Gentek is growing. Come grow with us. If you think you have what it takes to be a Window Administrator, you may just be the candidate we’re looking for.

Accommodations for applicants with disabilities available upon request.