Customer Service - Order Entry Specialist

Gentek Building Products Ltd Partnership; London; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Compensation benefits package

Straight weekday employment

Accommodations for applicants with disabilities

Job summary

Gentek Building Products Ltd Partnership in London, Ontario is looking for a Customer Service - Order Entry Specialist. You will provide high-quality service in processing orders and responding to inquiries while working closely with branch administrators and staff.

This role requires a minimum of 2 years of industry experience, proficiency in Microsoft Office, and a strong attention to detail. We offer a great compensation package for reliable candidates.

Qualifications

• Minimum of 2 years of industry experience (windows, building products).
• Proficient in basic math – fractions and decimals.
• Experience in a commercial or industrial environment preferred.

Responsibilities

• Answer and respond to customer inquiries via phone/email.
• Enter orders accurately and meet deadlines.
• Verify team orders for accuracy.

Skills

Industry experience

Technical aptitude

Attention to detail

Proficient in Microsoft Office

Customer service principles

Communication skills

Ability to work under pressure

Multitasking

Job description

Customer Service - Order Entry Specialist

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding and windows and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada we are well‑positioned to provide our customers with the best products and a superior service experience.

Our busy Customer Service Department located in our Lambeth, Ontario facility requires a Customer Service / Order Entry Specialist to provide excellent service in processing orders and responding to our customers inquiries while working closely with all customer service and warranty team representatives, production staff, and branch administrators. You will:

• Answer and respond to customer inquiries with urgency via phone and/or email
• Enter orders accurately and efficiently to meet required cut‑off times and deadlines
• Verify team orders for accuracy and make corrections when required
• Have extensive knowledge of Gentek products
• Prepare accurate quotes for window and doors using computer software
• Provide customers with product and service information
• Identify and elevate priority issues and follow up with resolutions
• Maintain good working relationships with customers, staff, and branch administrators
• Log calls, order verification and documents in Salesforce

Qualifications:

• Minimum of 2 years of industry experience (windows, building products)
• Technical aptitude and high attention to detail
• Proficient in basic math – fractions and decimals
• Proficient in Microsoft Office applications
• Knowledge of customer service principles and practices
• Experience in a commercial or industrial environment preferred
• Ability to communicate professionally
• French speaking is an asset but not required
• Self‑motivated, dependable, and accountable
• Special visualization skills and blueprint reading as an asset
• Ability to multitask and work well under pressure in a fast‑paced environment

We offer an attractive compensation benefits package and straight weekday employment. Candidates should have reliable transportation as the facility is not on a bus route.

Accommodations for applicants with disability available upon request.