Inside Sales & Support Representative

Kruger Products Inc.; Mississauga; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

Kruger Products Inc. in Mississauga is seeking an Inside Sales & Support Representative to deliver responsive customer service, manage sales opportunities, and ensure efficient quote-to-order execution.

This role serves as a trusted partner to customers while supporting sales performance and operational excellence. You will be the primary contact for customers, coordinating with Sales, Marketing, CS, Quality, and Supply Chain to resolve issues and drive retention and growth.

Qualifications

• Bachelor's degree and 1–3 years of inside sales, customer service, or sales support.
• Experience supporting B2B customers in CPG, manufacturing, or distribution.
• Strong communication, problem-solving, and issue-resolution skills.
• Proficiency with CRM platforms; knowledge of Dynamics and Power BI is an asset.
• Understanding of order-to-cash, supply chain, pricing, and customer support.

Responsibilities

• Manage inbound customer inquiries and sales opportunities with timely support.
• Qualify, nurture, and follow up on leads to grow existing relationships.
• Prepare and manage quotes with pricing accuracy and seamless quote-to-order transition.
• Support order fulfillment by coordinating with internal teams to resolve issues.
• Act as a primary contact for customers and sales teams, providing guidance and updates.
• Engage customers proactively to drive retention and pipeline growth.
• Execute promotions and launches and drive customer engagement campaigns.
• Maintain accurate CRM records and provide reporting insights for decisions.
• Collaborate cross-functionally with Sales, Marketing, CS, Quality, and Supply Chain.
• Provide administrative support to enable efficient sales execution.

Skills

Bachelor's degree

Inside sales experience

B2B experience

Customer service

CRM experience

Microsoft Dynamics

Power BI

Order-to-cash

Cross-functional collaboration

Attention to detail

English/French bilingual

Education

Bachelor's degree

Tools

Microsoft Dynamics

Power BI

Job description

AtKruger Productswe have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere®, Purex®, Scotties®’, SpongeTowels®, Bonterra®, White Cloud®, as well as products for use away from home.

We are leaders in our industry, leaders in our communities, and leaders in sustainability. We proudly have close to 3,000 employees across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee, as well as our headquarters in Mississauga, ON and Sales offices in North America.

We are investing in our manufacturing facilities with the latest technology. Kruger Products is an industry leader pushing innovation through AI and Operational Excellence. We are committed to a culture of health and safety - for everyone, by everyone, and in everything we do.

What you will do

The Inside Sales & Support Representative supports profitable growth and customer retention by delivering responsive customer service, managing sales opportunities, and ensuring accurate, efficient quote-to-order execution. This role serves as a trusted partner to customers while supporting sales performance and operational excellence.

• Manage inbound customer inquiries and sales opportunities, delivering timely support and identifying solutions that meet customer needs.
• Qualify, nurture, and follow up on leads while identifying opportunities to grow existing customer relationships.
• Prepare and manage quotes, ensuring pricing accuracy and a seamless transition from quote to order.
• Support order fulfillment by coordinating with Customer Service, Supply Chain, and other internal teams to resolve issues and meet customer commitments.
• Act as a key point of contact for customers and sales teams, providing product guidance, order updates, and issue resolution support.
• Proactively engage customers through outbound outreach to drive retention, account growth, and pipeline development.
• Execute sales and marketing initiatives, including promotions, product launches, and customer engagement campaigns.
• Maintain accurate customer, opportunity, and activity records in CRM systems and provide reporting and insights to support business decisions.
• Partner cross-functionally with Sales, Marketing, Customer Service, Quality, and Supply Chain teams to deliver an exceptional customer experience.
• Provide administrative and operational support that enables efficient sales execution and business growth.

What you will bring

• Bachelor's degree and 1–3 years of experience in inside sales, customer service, sales support, or a related field
• Experience supporting B2B customers, preferably within CPG, manufacturing, or distribution environments
• Strong customer service, problem-solving, and issue-resolution skills with a focus on delivering exceptional customer experiences
• Excellent communication, organization, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with CRM platforms and reporting tools; experience with Microsoft Dynamics and Power BI is an asset
• Working knowledge of order-to-cash, supply chain, pricing, and customer support processes
• A collaborative, proactive, and solutions-oriented approach, with the ability to work effectively across cross-functional teams
• High attention to detail, strong accountability, and a commitment to follow-through and continuous improvement
• Bilingualism (English & French speaking, reading, and writing) is considered an asset

At Kruger Products, we see greatness in everyone and what they bring to the organization. We monitor the market to ensure our total compensation practices are competitive. The starting range for this role is $60,000 to $70,000 – or higher, depending on your experience. Our pay philosophy is to attract the best talent at the best pay while offering real opportunities for career advancement. Performance and ideas that make us better are recognized.

Our mission is to make everyday life more comfortable. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate. Be part of a recognized employer –Greater Toronto Top Employersince 2013,Deloitte’s Best Managed Companiessince 2018, andForbes Best Employers in Canada.

Join Kruger Products and Expect to do Something Great.

We thank all applicants for their interest in Kruger Products; only candidates selected for an interview will be contacted.

Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided in all parts of the hiring process as required under KP’s Accessibility Policy and Multi-Year Accessibility Plan - 1.04.33. Applicants need to make their needs known in advance.