Inside Sales Supervisor / Inside Sales Manager

MDA Edge; Montreal; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking an Inside Sales Supervisor to lead their sales team. This hybrid role involves supervising sales activities, ensuring customer satisfaction, and providing training to team members. The ideal candidate will have a Bachelor's degree and experience in B2B sales, along with strong communication skills in both French and English.

Qualifications

• Two years of direct B2B sales experience.
• Bilingual (French and English) required for Quebec candidates.

Responsibilities

• Supervise the Inside Sales Team and maintain customer satisfaction.
• Collaborate with Sales Manager to resolve customer issues.
• Provide ongoing training and coaching to Inside Sales Representatives.

Skills

Leadership

Negotiation

Time Management

Communication

Strategic Thinking

Results Orientation

Business Knowledge

Ethical Practices

Education

Bachelor's degree

High School Diploma or GED

Job description

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Base pay range

CA$75,000.00/yr - CA$85,000.00/yr

Job Summary:

Supervises the activities of the Market Area's Inside Sales Team and provides expertise in selling services to customers, resulting in additional revenue. This is a hybrid role with in-office work on Tuesday, Wednesday, and Thursday, and remote work on Monday and Friday. This position has supervisory responsibilities, including direct supervision of 6 full-time employees.

Essential Duties and Responsibilities:

• Perform essential duties satisfactorily to ensure success in the role.
• Maintain and reinforce the corporate sales strategy with the Inside Sales Team.
• Establish and maintain high customer satisfaction on all sales transactions.
• Collaborate with the Market Area Sales Manager to resolve escalated or unique customer issues.
• Supervise activities of the Inside Sales Department.
• Ensure team members meet or exceed sales call activity goals for new sales, lead generation, and contact productivity.
• Forecast and recruit qualified candidates for Inside Sales Team positions.
• Provide ongoing training, including formal sessions and informal coaching to Inside Sales Representatives.
• Encourage feedback, be available for questions, provide guidance, and offer assistance as needed.
• Participate in training and coaching of the Inside Sales staff.
• Maintain accurate customer records for all interactions, including prospect data, contracts, orders, and service documentation.

Basic Qualifications:

• Education: Bachelor's degree or equivalent; High School Diploma or GED with four years of relevant experience.
• Experience: Two years of direct B2B sales experience.
• Skills: Ability to build relationships, communicate effectively, demonstrate professionalism, leadership, strategic thinking, results orientation, business knowledge, negotiation skills, time management, and ethical practices.
• This supervisory role's placement and advancement depend on performance and market conditions. Eligible for sales compensation and recognition programs upon training completion and management approval.
• Bilingual (French and English): Required for Quebec candidates due to frequent interactions with diverse stakeholders.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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Pointe-Claire, Quebec, Canada — 2 weeks ago