Inside Sales Specialist: Grow Accounts with Tech Solutions

The Bolt Supply House Ltd; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health & dental

Retirement plan

Life & disability insurance

EAP

Vacation

Wellness reimbursement

Job summary

The Bolt Supply House Ltd. in Edmonton, AB is seeking an Inside Sales Representative to grow existing customers and win new business.

You will collaborate with outside sales and the distribution team to meet monthly quotas while maintaining gross margin and delivering excellent customer service. Responsibilities include handling inquiries by phone, email, or in person, recommending industrial products and solutions, processing quotes and orders, and keeping accurate records in the ERP system.

Qualifications

• 2+ years of experience in Inside Sales is required.
• Experience or knowledge of mechanical systems or related products is a plus.
• Strong customer service skills and professional communication.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
• Process quotes, proposals, and orders accurately, ensuring all product specs and system requirements are addressed.
• Provide reliable updates on product availability, shipment status, and delivery timelines.
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues.
• Follow up with customers after sales to ensure satisfaction and address concerns.
• Maintain organized customer records and communicate demand changes to purchasing.
• Support counter sales, inventory counts, and maintain accurate system data.
• Stay current on product lines, technical updates, and industry trends.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Upselling

ERP systems

MS Office

Tools

ERP systems

Microsoft Office

Job description

The Bolt Supply House Ltd. in Edmonton, AB is seeking an Inside Sales Representative to grow existing customers and win new business.

You will collaborate with outside sales and the distribution team to meet monthly quotas while maintaining gross margin and delivering excellent customer service. Responsibilities include handling inquiries by phone, email, or in person, recommending industrial products and solutions, processing quotes and orders, and keeping accurate records in the ERP system.