Inside Sales Representative - Waterworks (Cambridge, ON)

Wolseley Inc; Cambridge; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Day 1 benefits package

RRSP and pension with employer match

Annual bonus and profit sharing

Paid vacation and sick time

Employee discounts on products

Education reimbursement and career dev

Job summary

Wolseley Canada seeks an Inside Sales Representative to support inbound inquiries and sales orders, ensuring timely processing and delivery that meet customer requirements. This role supports the Wolseley Waterworks division nationwide, in a fast-paced branch environment.

Responsibilities include accurate order entry, pricing, quotations, and building relationships with customers; you will upsell, answer inquiries, and contribute to achieving sales targets.

Qualifications

• Inside sales or counter sales experience is preferred.
• Experience with engineered waterworks products is preferred.
• Fluency in French and English is an asset.
• Proficient with AS400 or similar ERP systems is a strong asset.

Responsibilities

• Complete the order process including pricing terms and generating sales orders.
• Enter quotations and orders accurately into the system.
• Provide customers with pricing, inventory, and delivery information.
• Make sales calls to new and existing customers to grow business.
• Prepare quotations and process orders for outside sales staff.
• Respond to customer inquiries in a timely manner.
• Aim to achieve sales targets and objectives set by management.
• Understand customer needs and upsell products.
• Assist customers at the counter with excellent service.
• Support warehouse operations including receiving, picking, packing, and inventory.
• Operate tow-motor/forklifts safely when certified.
• Use AS400 and internal systems to process orders and track inventory.
• Adhere to company safety policies.

Skills

Inside sales

Customer service

Relationship building

Multitasking

Prioritization

Team player

French/English (asset)

Education

Post-secondary education in Business Administration / Civil Engineering Technology / related

Tools

AS400 systems

Tow-motor / Forklift certification

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25%
• Day 1 Paid vacation, sick time, and paid birthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

The Opportunity

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements.

What will you do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and cultivate additional business.
• Responsible for preparing quotations and processing orders on behalf of outside sales staff.
• Responsible for responding to customers' requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by the manager.
• Required to understand customer needs and promote and upsell products.
• Assist customers at the counter and provide exceptional customer service in a dynamic branch environment.
• Support warehouse operations as required, including receiving, picking, packing, and inventory-related activities.
• Operate material handling equipment in a safe manner, including tow-motors/forklifts where certified.
• Utilize AS400 and other internal systems to process orders, track inventory, and support branch operations.
• Adhere to company safety policies and regulations.

What will you bring

• Post-Secondary education in Business Administration, Civil Engineering Technology, or a related discipline is an asset.
• Previous inside sales, counter sales, or other sales-related experience preferred.
• Previous experience with engineered waterworks products and industry knowledge preferred.
• Strong understanding of waterworks products, applications, and customer requirements.
• Must be computer literate; experience with AS400 systems is considered a strong asset.
• Valid tow-motor/forklift certification is an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized with strong prioritization and multitasking skills.
• Fluency in both French and English would be an asset.

Existing Vacancy - Backfill Posting Range - $60,000 + 4% Bonus #INDSAL

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Ready to Shape the Future?

Join Wolseley Canada and take the next step in your career.

Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning, refrigeration, waterworks, fire protection, pipes, valves and fittings and industrial products. With its head office in Burlington, Ontario, the company has approximately 2,500 employees and more than 220 locations coast to coast. Wolseley's team of sales and service specialists, an industry-leading e-business platform, Wolseley Express, and relationships with the best vendors and brands in the business, make Wolseley the professional's choice across the country.

Wolseley's parent company, Ferguson Enterprises Inc (NYSE: FERG; LSE: FERG), is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market. Headquartered in Newport News, Va., Ferguson has approximately 35,000 associates in nearly 1,800 locations.