Inside Sales Representative - Warehouse

Akhurst Machinery Limited; City of Moncton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Akhurst Machinery Limited is hiring an Inside Sales Representative for parts and warehouse operations in Moncton, NB. The role blends customer service with hands-on warehouse duties and requires reliable parts knowledge, shipping/receiving experience, and forklift certification.

You will quote and process parts orders, manage order status, and coordinate with Account Representatives to convert leads into sales while maintaining accurate CRM/ERP records.

Qualifications

• Experience in parts sales and customer service.
• Shipping and receiving experience.
• Valid driver’s license and forklift certification.
• Knowledge of woodworking machinery or parts preferred.
• Bilingual English/French is an asset.
• Highly organized with ability to manage deadlines.

Responsibilities

• Handle incoming parts calls for customers in Ontario, Quebec, and the Maritime provinces.
• Enter quotations, purchase orders, and sales orders in Navision ERP.
• Track orders with suppliers and keep customers informed of delivery status.
• Direct machine inquiries to the right Account Representative and flag sales leads.
• Keep customer and sales activity records current in CRM and ERP.
• Ship and receive machines, parts, and supplies, and record transactions in ERP.
• Arrange trucking with approved carriers and prepare bills of lading.
• Load/unload and crate/uncrate machines using a forklift.
• Process returns, label stock, set up showroom machines, and support inventory counts.
• Keep the warehouse clean, safe, and organized.

Skills

Parts sales

Customer service

Shipping & receiving

Forklift certification

Driver's license

Bilingual EN/FR

Organizational skills

Tools

Navision ERP

CRM systems

ERP system

Job description

Inside Sales Representative – Parts & Warehouse

Moncton, NB | Full-Time | On-Site

ABOUT THE COMPANY

We are an established Canadian distributor of industrial woodworking machinery, tooling, and parts, serving manufacturers and woodworking shops across the country. Our culture is built on three values — Customer First, Walk the Talk, and Go the Extra Mile — and on open, direct, and respectful communication. We're looking for a hands-on, organized team player to support our customers out of our Moncton location.

THE OPPORTUNITY

As our Inside Sales Representative – Parts & Warehouse, you'll be the go-to contact for parts customers in Ontario, Quebec, and the Maritime provinces. You'll split your time between the phone and the warehouse floor: quoting and processing parts, tooling, and supply orders, keeping customers updated on deliveries, and managing the shipping and receiving of machines and parts. Reporting to the Vice-President, Sales, you'll play a direct role in customer satisfaction and in generating machine sales leads for our Account Representatives.

WHAT YOU'LL DO

• Handle incoming parts calls for customers in Ontario, Quebec, and the Maritime provinces
• Enter quotations, purchase orders, and sales orders in our Navision ERP system
• Track orders with suppliers and keep customers informed of delivery status
• Direct machine inquiries to the right Account Representative and flag sales leads from parts activity
• Keep customer and sales activity records current in CRM and ERP

Warehouse Coordination

• Ship and receive machines, parts, and supplies, and record transactions in ERP
• Arrange trucking with approved carriers and prepare bills of lading
• Load/unload and crate/uncrate machines safely using a forklift
• Process returns, label stock, set up showroom machines, and support inventory counts
• Keep the warehouse clean, safe, and organized

WHAT YOU BRING

• Parts sales and customer service experience (required)
• Shipping and receiving experience
• Valid driver's licence and forklift certification
• Knowledge of woodworking machinery or parts is a strong asset
• Bilingual English/French is an asset given our Quebec customer base
• Highly organized and accurate, with a proactive, positive attitude and the ability to juggle priorities under deadlines

WHY JOIN US

• Stable, established company with a long-standing reputation in its industry
• Varied role combining customer contact with hands-on warehouse workSupportive team environment that values initiative and open communication
• Competitive salary [and benefits — confirm]