Inside Sales Representative (Burnaby, BC)

Wolseley Inc; Burnaby; On-site; CAD 65,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP matching

Paid vacation and sick time

Annual bonus and profit sharing

Employee discounts on products

Education reimbursement

Career development opportunities

Job summary

Wolseley Canada is hiring an Inside Sales Representative at the Burnaby location to deliver exceptional customer service, prepare quotations, and process orders. This role supports branch operations and collaborates with the sales team to drive revenue.

You will engage with customers, offer pricing and delivery details, and contribute to a collaborative, safety‑conscious workplace. A post-secondary business education and prior inside sales exposure in relevant industries are assets.

Qualifications

• Post-secondary education in Business Administration or related field is an asset.
• Inside sales experience in construction/HVAC/plumbing/waterworks is preferred.
• Valves and valve estimation experience is an asset.
• Valid driver’s license and ability to operate company vehicle as needed.
• Strong computer skills including Microsoft Office; AS400 is an asset.

Responsibilities

• Process orders and quotes, offering pricing terms within margins.
• Enter quotations and orders accurately and promptly.
• Provide customers with pricing, inventory, and delivery information.
• Build relationships with new/existing customers by phone and email.
• Assist outside sales and prepare quotations for customers.

Skills

Inside sales

Customer service

Valves knowledge

Driver's license

MS Office

Bilingual FR/EN

Education

Post-secondary education in Business Admin

Tools

AS400

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros!

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25%
• Day 1 Paid vacation, sick time, and paid birthday off
• Annual bonus and profit‑sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

The Opportunity

Join the Burnaby location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're looking for a proactive, customer‑focused professional who enjoys building relationships, driving sales, and contributing to a collaborative team environment.

What you will do

• Complete the order process, including offering pricing terms according to established margins, sourcing additional products, and generating sales orders.
• Enter quotations and orders into the system accurately and in a timely manner.
• Provide customers with accurate pricing, inventory, and delivery information.
• Build and maintain relationships with new and existing customers by phone and email to drive additional business.
• Prepare quotations and process orders on behalf of outside sales staff.
• Respond to customer requests and inquiries promptly and professionally.
• Achieve sales targets and objectives by promoting and upselling products.
• Support branch operations by assisting with warehouse, yard, and inventory‑related activities as required.
• Perform local deliveries and customer pickups when needed.
• Participate in the branch on‑call rotation once fully trained and scheduled.
• Adhere to company safety policies and regulations.

What you will bring

• Post‑secondary education in Business Administration, Civil Engineering Technology, or a related discipline is considered an asset.
• Previous inside sales experience in the construction, HVAC, plumbing, waterworks, or related industry preferred.
• Experience with valves and valve estimation is considered an asset.
• Valid driver’s license and ability to safely operate a company vehicle when required.
• Willingness to support multiple areas of branch operations, including sales, warehouse, yard, and delivery functions.
• Strong computer skills, including Microsoft Office; AS400 experience is an asset.
• Commitment to delivering exceptional customer service.
• Demonstrated initiative with the ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Bilingualism (French and English) is considered an asset.

Base Salary: $65,000 to $68,000 + Commission

Existing Position: Backfill #INDSAL

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier‑free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full‑time permanent positions are eligible for the full benefits package. Fixed‑term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short‑term contract positions are not eligible for company-sponsored benefits.

This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning, refrigeration, waterworks, fire protection, pipes, valves and fittings and industrial products. With its head office in Burlington, Ontario, the company has approximately 2,500 employees and more than 220 locations coast to coast.

Wolseley's team of sales and service specialists, an industry‑leading e‑business platform, Wolseley Express, and relationships with the best vendors and brands in the business, make Wolseley the professional’s choice across the country.

Wolseley Canada's parent company, Ferguson Enterprises Inc (NYSE: FERG; LSE: FERG), is the largest value‑added distributor serving the specialized professional in the residential and non‑residential North American construction market. Headquartered in Newport News, Va., Ferguson has approximately 35,000 associates in nearly 1,800 locations.