Inside Sales Representative - Bearings/Hydraulics

Wainbee; Charlottetown; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits package

Product training and development

Employee discounts

Job summary

Wajax in Charlottetown, PEI, seeks a Sales Support professional to manage daily customer quotes and order processing, driving satisfaction and value in the buying experience.

You will generate new and repeat sales by providing product and pricing information, determine customer requirements, and recommend suitable bearings, pumps or hydraulic solutions, while supporting cross-sell initiatives and on-time order expediting.

Qualifications

• 2–3 years of experience in a sales support role.
• Knowledge of bearings, mechanical power transmission, process pumps and/or hydraulic components is an asset.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Handle daily customer quotes and orders and expediting orders as needed.
• Generate new and repeat sales by providing product and pricing information promptly.
• Assess customer requirements to recommend suitable products and solutions.
• Increase sales through cross-selling, upselling, and promotions.
• Respond to customers via phone, fax or email for quotes and purchases; participate in after-hours on-call rotation.

Skills

Customer service

Telephone sales

Communication skills

Cross-selling

Upselling

Relationship building

Education

College diploma

Tools

Microsoft Office

Excel

Outlook

Word

Job description

The Opportunity

Engaging customers with a focus on customer quote creation and order fulfillment, creating customer satisfaction and adding value to the customer’s buying experience. Provide consistently elevated levels of customer service to customers and accounts as well as vendors, reaching business targets through excellent telephone sales and communication skills.

The Role

Responsible for daily Customer Quotes and Order’s. As well as expediting of those orders for the customer.
Generate new and repeat sales by providing product and pricing information in a timely manner.
Determine customer requirements and expectations to recommend specific products and
solutions.
Recommend alternative products based on cost, availability, or specifications.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and
offering promotional sales items.
Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely
manner after hours on call rotation.

The Candidate

Education: College diploma
Work Experience: 2-3 years related experience in a sales support role.

Knowledge: Knowledge of bearings, mechanical power transmission, process pumps and or hydraulic components would be an asset.

Proficiency: Microsoft Office, including Outlook, Excel, Word, completion of ongoing product training

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.