Inside Sales Representative

HMM America; Vancouver; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Performance bonuses

401K matching

Employee discount programs

Vacation days

Job summary

HMM America Shipping Agency is seeking an Inside Sales Representative to drive growth by following up on leads, conducting customer research, and maintaining strong relationships with clients. You will collaborate with Account Executives to close deals and help achieve regional KPIs.

The role requires strong communication, organization, and negotiation skills, with a focus on independent work and teamwork as needed. Office-based environment with potential local travel.

Qualifications

• High school diploma (GED) required.
• BA or BS in business, sales/marketing and/or in global logistics and/or in maritime is preferred but not required.
• Prefers 1–3 years of ocean, supply-chain management or global logistics experience.

Responsibilities

• Find new customers by following up on leads or making cold calls.
• Conduct research on potential customers and maintain customer database and sales records.
• Address customer questions and concerns via email/phone; occasional meetings.
• Close sales using negotiation skills and maintain customer relationships.
• Meet Inside Sales KPIs/quotas set by regional management.

Skills

Verbal communication

Written communication

Independence

Team collaboration

Time management

Organizational skills

Negotiation

CRM knowledge

MS Office

Education

High school diploma

BA/BS in business or logistics (preferred)

Tools

CRM

TMS software

Job description

At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

GENERAL POSITION OVERVIEW

Inside Sales Representative sell to clients in an office environment mostly through phone calls/emails following up sales leads and occasional cold callings. Representative staff work in concert with Account Executives to secure business. As an inside sales rep, you might make your sales by phone, email, or video chat. Once you make a sale, you'll be responsible for maintaining a positive relationship with our customers. Inside sales specialists play a crucial role in driving sales and maintaining customer relationships. Individuals in this group must be dynamic, balancing various facets of their workload through strong organization skills and effectively prioritizing short and long-term tasks.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Find new customers by following up on leads or making cold calls
• Conduct research on potential customers and Maintain customer database and sales records
• Address customer questions and concerns via email/phone mostly with occasional face-to-face meetings
• Use communication and negotiation skills to close sales
• Achieve Inside Sales KPI/quotas set by regional management
• Create, amend, update and review service contracts along with the main service contract holders
• Collaboratively work with pricing/trade to ensure pricing/rates are properly updated
• Detailed review of other operating system menu to assist with customers and solve problems/issues
• Follow through with rate inquiries & new opportunities and ensure right parties are involved
• Follow through with pending issues to ensure they come to conclusion
• Assist with daily reports for Account Executives to ensure no opportunities are lost
• Explaining and demonstrating features of services provided to customers
• Performs other duties as assigned.

QUALIFICATIONSESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Excellent verbal and written communication skills
• A strong desire to work independently and to work collaboratively in a team-setting
• Work well under pressure
• Excellent time management skills
• Good organizational & research skills
• A strong business acumen, willingness to assist customers with positive attitude
• Good problem-solving skills and being detailed-oriented
• Should understand dynamics of basic negotiations
• Outstanding knowledge of MS office; knowledge of CRM and other TMS software is a plus.

EDUCATION AND EXPERIENCE

• High school diploma (GED) required.
• BA or BS in business, sales/marketing and/or in global logistics and/or in maritime is preferred but not required.
• Prefers at least 1-3 years of any ocean, supply-chain management or global logistics experience.

KNOWLEDGE AND ABILITIES

• Basic understanding of business and sales/marketing is essential.
• Understanding international business and global trade is useful.
• Any knowledge of ocean shipping on either import or export is extremely helpful.
• Excellent verbal and written communication skillsis critical.
• Sales background is preferred and understanding sales cycle is essential.
• Must be well organized and able to prioritize work with a good follow up skills.
• Should also be goal-oriented and be relentless in terms of pursuing opportunities.
• Outstanding knowledge of MS office; knowledge of CRM and other TMS software is a plus.

ENVIRONMENT / EQUIPMENT / PHYSICAL DEMANDS

• Work performed in an office environment where the noise level is moderate. Work is mainly required to work with a computer. Occasionally required to use force to lift, push and pull up to 20 pounds.
• Nothing in this position description restricts management's right to assign or reassign essential and non-essential duties and responsibilities to this position at any time.
• Normal office environment uses computer, calculator, telephone, fax, copy machine, printer.
• May require travel for periodic training or for local sales calls with Account Executives.

Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo.

HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.

Additional Details

The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.

HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.