DC Team Leader- FT Inbound (3rd Shift)

SmartRecruiters, Inc.; Ajax; On-site; CAD 70,000 - 90,000; Full time

Job summary

H&M Group is seeking a DC Team Leader in Canada to oversee a high-performing warehouse team, focusing on people development, compliance, and continuous improvement to support customer satisfaction and business goals.

You will lead end-to-end operations, drive efficiency, and partner with internal teams to meet daily targets while maintaining inventory integrity and safety standards.

Qualifications

• Leadership and team development experience
• Operations leadership and process optimization
• People management and HR policy understanding
• Strong focus on compliance and safety

Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound, returns, VAS, and inventory
• Coach and develop team members to improve performance and capabilities
• Support recruitment, onboarding, and workforce planning
• Collaborate with internal teams to align priorities and service targets
• Drive data-based process improvements and standardization
• Ensure inventory integrity through regular counts, audits, and investigations

Job description

DC Team LeaderLeads a high-performing DC team to ensure daily operational excellence, focusing on team development, compliance, and continuous improvement to support customer satisfaction and business goals

WHAT YOU'LL DO:

• Strategic & Operational Leadership - Lead and manage day-to-day warehouse operations, ensuring timely and accurate flow of goods across inbound, outbound, returns, VAS, and inventory functions.
• People Management & Team Development - Lead, coach, and support team members to develop skillset, improve performance and retain a high-performing workforce. Build a safe, inclusive, and motivating work environment where team members feel seen, heard, and valued. Drive engagement and promote accountability through clear expectations and feedback in a fair and consistent manner. Support and apply HR best practices and policies eg fair performance management and conflict resolution
• Workforce Strategy & Planning - Support recruitment, onboarding, and workforce planning based on capacity needs.
• Coordination & Stakeholder Management - Collaborate with internal teams to align on daily priorities and support service targets.
• Process & Workflow Optimization - Maintain operational standards, drive simplification, and identify opportunities for improvement through data, feedback, and collaboration.
• Compliance, Risk & Governance - Ensure accurate system transactions and inventory integrity through routine counts, audits, and investigations.

WHO YOU ARE:

• Delivers high-quality end to end processes with attention to product care, inventory accuracy, and operational KPIs. Understands the garment flow of their department taking ownership to secure service level and product integrity.
• Tackles daily challenges with a hands-on, pragmatic approach to workflow management. Analyses root causes and identifies improvement areas in productivity, process flow, and system use.
• Coaches team members to build technical and operational skills, creating a high-performing, knowledgeable team. Encourages peer learning and supports others in understanding systems and logistics standards. Takes responsibility for operational performance by ensuring team alignment with KPIs and routines, can consistently follows through on daily targets.
• Embraces change with a positive, can-do attitude, continuously seeking improvements and solutions n operational ways of working. Encourages flexibility and learning to adapt to new tools, flows, and business needs.
• Understands HR routines, progressive discipline and employee relations principles to support a fair, compliant, and respectful workplace. Foster a culture of diversity, trust, openness, and inclusion in an empathetic, proactive and positive manner.

WHO WE ARE:

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE:

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions.

If you experience any difficulties or prefer an alternative assessment method, please contact [e-mail]. Choosing an alternative will not impact your application. For more information on how we process your personal data, please see our Privacy Notice.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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