Inside Sales Representative

RMC Group of Companies; Port Coquitlam; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages and vacation time

Full scope benefits package

Employee assistance programs

Employee perks and discounts

Referral bonus

Training and professional development

Team lunches and events

Job summary

RMC Group of Companies is seeking an Inside Sales Representative for our Port Coquitlam, BC location. The role focuses on handling inbound customer calls, aiding order creation and fulfillment, and providing strong sales support in a construction materials environment.

The candidate should have customer service experience, product knowledge, and the ability to manage multiple priorities in a fast-paced setting. This is an in-office role with opportunities for growth.

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication.
• Ability to upsell and cross-sell products/services.
• Proficient in MS Office and Outlook.

Responsibilities

• Answer inbound customer calls and emails.
• Assist customers with orders and quotations.
• Provide sales support and product knowledge.
• Coordinate with procurement and sales teams on pricing.

Skills

Customer service

Communication

Upselling skills

MS Office/Outlook

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Office

Job description

Inside Sales Representative
Conuvo Construction Materials

About Us

RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. Since 1994, RMC Group of Companies has expanded the business to more than ten operating entities to provide a one stop shop for all our customer’s concrete needs. With such rapid expansion, there is ample opportunity for growth and development for employees. We treat our employees like family and look for the very best. Come be a part of our growing team!

What Conuvo Offers

• Competitive wages and vacation time
• Full scope benefits package (health, dental, life, disability, etc.)
• Employee assistance programs
• Employee perks and discounts
• Employee referral bonus
• Opportunities for training and professional development
• Team lunches and events

Overview

We are looking for an Inside Sales Representative to handle inbound customercalls, assist customers with the creation and fulfillment of orders and quotations, andprovide general sales support from our Port Coquitlam, BC Office. This role requires strong product knowledge, attention to detail, and the ability to manage multiple priorities in a fast-paced construction supply environment.

Responsibilities

• Answer incoming phone calls from customers and vendors
• Maintain good customer relations and ensuring a high degree of customer service
• Greet walk-in customers and maintain merchandising in the product showroom
• Respond to inquiries for product pricing and provide quotations to customers
• Work with our procurement and outside sales staff to price products competitively, providing customer feedback to the operations team
• Provide timely responses to questions/concerns regarding product timelines
• Coordinate inventory levels in showroom and aid in merchandizing/displays of product
• Perform office administrative duties including scanning, filing, organizing, and cleanup
• Aid with the procurement of materials from vendors
• Develop in depth product knowledge, including product applications and product substitutions
• Participate in the branch safety program
• Other duties as assigned

Qualifications

• Previous customer service experience, preferably with direct experience in the
• construction materials industry
• Understanding of common pricing tactics and strategies
• Valid driver’s license, reliable transportation and clean drivers abstract
• Strong computer skills, including Microsoft Outlook and Microsoft Office

Key Attributes

• Excellent verbal and interpersonal skills both in-person and on the phone
• Ability to work and prioritize tasks in a fast paced and dynamic environment
• Problem solving skills and a high level of accuracy and attention to detail
• Proven customer service and upselling skills
• Ability to work independently and as part of a team

Hours of Work

This is a full time, permanent postion. Branch operating hours are 8:00AM - 4:30PM, Monday to Friday. Hours may be adjusted forseasonality based on the needs of the business.

Work Environment

This is primarily an in-office position, however, accessing the warehouse may be required. PPE is required while in the warehouse, including CSA certified steel-toed boots.

RMC Group of Companies is an Equal Opportunity Employer and operates withoutdiscriminating on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, mental or physical disability or pardoned criminal conviction.