Inside Sales Representative

Altis; Ottawa; On-site; CAD 42,000 - 62,000; Full time

Job summary

Altis is seeking an Inside Sales and Customer Service Representative in Ottawa to greet inbound customers, nurture relationships, and drive repeat and referral business. You will coordinate with internal teams to ensure accurate orders and a smooth delivery, while delivering friendly, professional service from first contact to completion.

The role emphasizes collaboration, learning, and a hands-on approach in a growth-focused apparel and textile company, with daytime hours, on-site parking, and

Qualifications

• 2+ years of experience in customer service or inside sales.
• Strong written and spoken English communication skills.
• Willingness to work with Adobe Illustrator to edit files.
• Interest in creative textile/apparel work and industry.

Responsibilities

• Be the welcoming voice for inbound customer inquiries, delivering thoughtful and professional service from first contact to order completion.
• Support inside sales activities by leveraging repeat business and referral relationships.
• Collaborate with production and administrative teams to ensure orders are accurate and delivered smoothly.
• Use Adobe Illustrator at a junior designer level to manipulate and prepare customer files.
• Build strong relationships with a diverse customer base, including occasional walk-in clients.

Skills

Customer service

Inside sales

Communication

Customer-focused mindset

Fast learner

Collaboration

Textile/Apparel Interest

Tools

Adobe Illustrator

Job description

Language: English, strong written and spoken communication required

About the Opportunity

This is a people‑first opportunity to join a close‑knit, high‑performing team as an Inside Sales and Customer Service Representative. In this role, you will be the friendly first point of contact for inbound customers, supporting repeat and referral‑based business. Your ability to build trust, solve problems, and bring a positive attitude to every interaction will directly shape the customer experience.

You will be part of a grassroots, growth‑stage organization in the apparel and textile space, working alongside a small team that values collaboration, creativity, and mutual respect. This is an environment where personality, curiosity, and team fit matter just as much as technical ability, and where your contributions are visible and appreciated.

What’s in it for You

You will join a workplace that values collaboration, balance, and genuine relationships. This is a team that supports learning, encourages questions, and celebrates shared wins. With on‑site parking, consistent daytime hours, health benefits, and flexible vacation, this role offers stability along with the chance to grow alongside a company building something meaningful from the ground up.

Your Responsibilities

• You’ll be the welcoming voice for inbound customer inquiries, providing thoughtful and professional service from first contact to order completion.
• In this role, you’ll support inside sales activities, leveraging strong repeat business and referral relationships.
• You’ll collaborate closely with production and administrative teams to ensure orders are accurate and delivered smoothly.
• You’ll use Adobe Suite tools at a junior designer level to manipulate and prepare customer files.
• You’ll build strong working relationships with a diverse customer base, including occasional walk‑in clients.

Skills and Qualifications

• 2+ years of experience in customer service, inside sales, or a related role.
• Strong written and verbal communication skills in English.
• Working knowledge of Adobe Illustrator, with the ability to edit and manipulate files.
• A customer‑focused mindset with a pleasant, professional approach.
• Interest in creative work or the textile and apparel industry.
• Ability to learn quickly and thrive in a collaborative, hands‑on environment.

Note from the Hiring Manager

“We’re a small team that works closely together, so fit really matters here. If you’re someone who enjoys helping customers, learning new skills, and being part of a supportive environment, you’ll feel right at home.”