Inside Sales Representative

Avenir Energy; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

RRSP/TFSA matching

Vacation and flexible time-off

Incentive programs

Uncapped commission

Job summary

Avenir Energy Ltd. is a leading propane distributor in Canada, seeking an Inside Sales Representative to manage inbound and outbound opportunities, guide customers through the sales process, and deliver a one-call solution.

Training will be provided, and a strong customer-focused mindset is essential. You will handle converting leads, maintaining CRM records, and contributing to retention and long-term growth in a fast-paced environment.

Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Comfort with CRM systems and multiple software tools.
• Previous sales experience is an asset.
• Ability to cold call and generate opportunities.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Validate and qualify inbound leads from CX calls, website inquiries, and social media channels.
• Distribute and manage leads using our CRM system.
• Convert residential customers, including tank swap and customer conversion opportunities.
• Deliver a one-call solution by understanding customer needs and recommending propane solutions.
• Conduct outbound sales calls to generate new business opportunities.
• Follow up with customers after proposal submissions to close sales.
• Support customer retention efforts, including handling more complex conversations.
• Track all sales activities, leads, and follow-ups accurately in the CRM.
• Participate in additional sales activities and projects as assigned.

Skills

Organization

Time management

Verbal communication

Written communication

CRM familiarity

Sales experience

Cold calling

Resilience

Independent work

Tools

CRM systems

Job description

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a Residential Inside Sales Representative, you’ll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance
• Retirement Planning: RRSP and TFSA options with employer-matching contributions
• Work-Life Balance: vacation, floater days, and flexible time-off programs
• Incentive Programs: Performance-based rewards for individual achievements
• Compensation: Competitive base salary plus uncapped commission

About the Role

Are you a motivated sales professional who thrives in a fast-paced, customer-focused environment? Do you enjoy building relationships, solving problems, and closing sales, all from an inside sales setting?

We’re looking for an Inside Sales Representative to support our growing residential customer base. In this role, you’ll be responsible for managing inbound and outbound sales opportunities, guiding customers through the sales process, and delivering a one-call solution whenever possible. You’ll play a key role in converting leads into loyal customers while contributing to retention and long-term growth.

No propane experience? No problem. We’ll provide the training and tools you need to succeed. Your drive, resilience, and customer-first mindset are what matter most.

What You’ll Be Doing

• Validate and qualify inbound leads from customer experience (CX) calls, website inquiries, and social media channels
• Distribute and manage leads using our CRM system
• Convert residential customers, including tank swap and customer conversion opportunities
• Deliver a one-call solution by understanding customer needs and recommending appropriate propane solutions
• Conduct outbound sales calls to generate new business opportunities
• Follow up with customers after proposal submissions to close sales
• Support customer retention efforts, including handling more complex or challenging customer conversations
• Track all sales activities, leads, and follow-ups accurately in the CRM
• Participate in additional sales activities and projects as assigned

What You Bring

We’re looking for someone who is organized, resilient, and motivated to succeed in a sales-driven role.

• A self-starter with strong organizational and time-management skills
• Excellent verbal and written communication skills
• Strong computer skills and comfort working with multiple systems
• Previous sales experience is an asset
• Ability to cold call and proactively generate sales opportunities
• Comfort handling objections, rejection, and conflict resolution
• Ability to work independently and multitask in a fast-paced environment
• Familiarity with CRM systems is an asset
• Experience in propane, HVAC, or related industries is a strong asset

Compensation & Schedule

• Total OTE: Approximately $45,000 - $65,000 annually
• Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. with additional hours as required

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage. By applying for a position with Avenir Energy, you understand that we use third-party systems and recruiting agencies that may use Artificial Intelligence (AI) during recruitment. Offers of employment are contingent on successful completion of background checks (details provided during the hiring process). We thank all applicants for their interest. Only those selected for an interview will be contacted.