Inside Sales Representative

Messer Americas; Nisku; On-site; CAD 70,054 - 79,000; Full time

Benefits offered by this job

40 hours per week

Paid vacation and personal days

Competitive pay

Pension plan

Tuition reimbursement

Referral program

Employee discounts in Canada

Job summary

Messer Americas is seeking an inside sales/administrative professional in Canada to assist customers in-store, manage orders, and support daily operations. You will perform invoice entry in SAP, prepare credits, and help maintain stock levels while contributing to sales growth and customer satisfaction.

The role requires at least 1 year in a related field, Grade 12 education, and proficiency with Microsoft Office.

Qualifications

• Minimum 1 year experience in inside sales or administrative role in an industrial setting.
• Grade 12 education or equivalent experience.
• Proficiency with Microsoft Office applications.
• Ability to lift up to 50 lbs and handle physical tasks.
• Knowledge of SAP is a plus.

Responsibilities

• Welcome and advise in-store customers, assist with orders and follow-up.
• Provide administrative and technical support to internal clients.
• Upsell to increase counter sales and handle telephone inquiries.
• Enter invoices in SAP, prepare credit notes, and organize documents.
• Support Branch Manager in KPIs, safety goals, and profitability.
• Process pre-call orders and manage incoming shipments.

Skills

Industrial sales

Interpersonal communication

Lifting 50 lbs

Microsoft Office

Education

High school diploma

Tools

SAP

Job description

About Messer

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty, and electronic gases. Messer delivers quality gases, related services, and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

Why Messer?

• Certified as Great Place to Work
• Set, day‑shift schedule - Monday to Friday – 40 hours/week
• Paid time off: Excellent paid vacation available in first year including personal days.
• Pay and benefits: Competitive pay rate of $33.68 per hour with comprehensive benefits and competitive pension plan.
• Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement programs.
• Referral program: Employees can refer talent and earn!
• Employee perks and discounts: Access to exclusive discounts on several products and services across Canada.

What You’ll Do

• Welcome and advise in‑store customers and perform related tasks such as order preparation and follow‑up
• Provide administrative and technical support to internal clients.
• Provide creative customer service techniques, show an ability to source products and maintain satisfactory inventory levels
• Capable of communicating on multiple levels with external customers with the objective of increasing counter sales through upselling
• Support Branch Manager in obtaining all Key Performance Indicators (KPIs), safety goals and an excellent net operating profit
• Pre‑call customer orders
• Responsible for entering invoices into SAP, preparing credit notes, sorting documents, filing, and processing telephone orders
• Actively solicit new sales in store and via outgoing calls
• Maximize counter sales and handle telephone enquiries from customers or prospective customers
• Receive incoming hardgoods shipments from vendors and intercompany warehouses

What It Takes

• Minimum of 1 year experience as an inside sales or administrative experience preferably in an industrial environment.
• Minimum Grade 12 education or equivalent experience.
• Comfortable with computers with the Microsoft Office suite.
• Industrial sales skills
• Ability to handle and lift goods up to 50 lbs.
• Good interpersonal and communication skills.

Assets To Have

• Knowledge of the gas and/or welding industry
• Knowledge of SAP software