Inside Sales Representative

Air Liquide; Burlington; On-site; CAD 51,000 - 63,000; Full time

Job summary

Air Liquide Canada is hiring an Inside Sales Representative based in Burlington, ON. The role is primarily in-store, handling customer inquiries, processing orders, and offering technical product recommendations from our portfolio of industrial gases, welding supplies, and equipment.

Occasional hotshot delivery support may be required, for which a DZ license is needed. Strong customer service, CRM proficiency, and collaboration with store operations are essential to meet KPIs and grow the

Qualifications

• Excellent customer service focus and communication skills.
• Ability to maintain accurate customer records and use CRM systems.
• Comfort with physical tasks and safety protocols.

Responsibilities

• Proactively identify and contact potential and existing customers by phone and email.
• Develop understanding of customer requirements and recommend solutions from product portfolio.
• Prepare quotes, process sales orders, and negotiate terms.
• Manage a dedicated customer base and maintain high satisfaction and retention.
• Maintain CRM records and collaborate with store operations and outside sales.
• Meet and exceed KPIs, and occasionally perform local deliveries with a DZ license.

Skills

Customer service

Communication

Safety awareness

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Air Liquide Canada is hiring an Inside Sales Representative. Starting Salary: $57,000

Location: Burlington, ON

Job Type: Full-time

Job Summary

The Inside Sales Representative plays a pivotal role in driving business growth, building strong customer relationships, and ensuring exceptional service. Based primarily in-store, you will manage customer inquiries, process orders, provide technical product recommendations, and proactively support sales expansion. Additionally, to support operational needs during peak demands or urgent requests, this role occasionally serves as a hotshot driver to perform local deliveries as required.

Key Responsibilities

• Proactively identify and contact potential and existing customers via phone and email to present Air Liquide Canada Inc.’s products and services.
• Develop a deep understanding of customer requirements and recommend appropriate solutions from our extensive product portfolio (industrial gases, welding supplies, and equipment).
• Prepare and deliver compelling sales proposals, quotes, and process sales orders accurately across internal systems.
• Negotiate pricing and terms with customers to achieve mutually beneficial agreements.
• Manage and grow a dedicated customer base, ensuring high levels of satisfaction and retention.
• Maintain up-to-date customer records and sales activities in the CRM system.
• Collaborate with outside sales representatives and store operations to maximize sales opportunities and ensure seamless service.
• Meet and exceed assigned Key Performance Indicators (KPIs).
• Serve as an occasional backup / hotshot driver to handle urgent or ad-hoc customer deliveries as business needs arise.
• Safely operate delivery vehicles requiring a DZ license in full compliance with transportation and safety regulations.
• Ensure prompt, safe, and courteous delivery or pickup of cylinder gases, equipment, and freight when stepping in for delivery duties.

Required Qualifications

• Valid DZ driver’s license with air endorsement, a clean driver’s abstract, and a minimum of 2 years of commercial driving/delivery experience.
• 2+ years of experience in a retail, counter sales, or industrial inside sales environment.
• High school diploma or equivalent.
• Strong knowledge of Google Workspace (G Suite) and general computer systems.
• Ability to physically lift up to 50 lbs on a repetitive/regular basis.
• Excellent customer service focus, strong communication skills, and a strong commitment to promoting a safe working environment.

Preferred Qualifications

• Knowledge of welding processes, industrial tools, and compressed gas products is a strong asset.
• Experience using SAP or a similar ERP/CRM system is an asset.

Diversity & Inclusion

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.