Inside Sales Manager

Wolseley Inc; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Sales Manager to drive efficiency and enhance customer satisfaction. This role offers the opportunity to develop and execute policies that improve inside sales operations while managing a dedicated team. You will analyze market trends and customer data to formulate effective strategies, ensuring the highest level of service. With comprehensive health benefits, career development opportunities, and a supportive work environment, this position is perfect for someone passionate about leadership and customer service. Join a company that values your contributions and supports your growth!

Benefits

Full health care benefits

Career development opportunities

Comprehensive benefits package

Life insurance and wellness programs

Retirement savings programs

Paid vacation and sick time

Birthday day off

Bonus programs

Employee discounts

Education reimbursement

Qualifications

• 5-7 years experience in a similar role in wholesale distribution.
• Strong leadership and project management skills required.

Responsibilities

• Develop and execute policies to enhance inside sales efficiency.
• Analyze sales reports to identify trends and opportunities.
• Manage inside sales team and maintain customer relationships.

Skills

Project Management

Analytical Skills

Customer Service

Leadership

Communication Skills

Problem-Solving

Interpersonal Skills

Time Management

Education

Post Secondary education in Business Administration

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

What’s in it for you?

• Full health care benefits starting day one.
• Career development and training opportunities.
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs.
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution.
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing.
• Employee discounts on top brands of plumbing and HVAC/R products.
• Education reimbursement for employees.
• Employee referral program.
• Safety shoe reimbursement.

What you will do:

• Develop, modify and execute policies to increase efficiency and results of inside sales activities.
• Analyze weekly, monthly and quarterly sales and related reports to identify customer and market trends, industry updates, new legislation and consequent opportunities for process improvement.
• Develop/transform marketing strategies into business plans to maximize sales and asset utilization.
• Proactively investigate and recommend new methods and resources to further streamline and/or increase productivity and efficiencies in inside sales.
• Develop presentations and deliver to the customer, and then maintain strong relationships with a global customer base while achieving the highest level of customer satisfaction.
• Respond promptly to client inquiries and ensure client issues are resolved.
• Cultivate strong working relationships with both internal and external clients.
• Attain targeted sales goals and performance through the effective management of the daily operations of the inside sales force.
• Analyze sales reports to determine buyer/buying influences and project sales to establish quotas.
• Resolve complex customer concerns regarding the sale/delivery of products with customer and internal departments such as operations and customer service.
• Manage inside sales team including establishing goals and objectives, assigning tasks and reviewing work at frequent levels.

What you will bring:

• Post Secondary education in Business Administration or a related discipline plus a minimum of five (5) to seven (7) years experience in a similar role, preferably within a wholesale distribution environment, or the equivalent combination of education and experience.
• Demonstrated effective project management skills.
• Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints.
• Strong leadership and people management skills through supervising, providing feedback and mentoring or skills development.
• High level of commitment to exceptional customer service.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills with demonstrated success working in a team environment.
• Excellent communication skills, both oral and written.
• Demonstrated initiative with the ability to work in a collaborative team based environment.
• Highly organized in prioritizing work and multi-tasking.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

About Us

Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable.

In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON.

Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.