Inside Sales Expeditor — Builders Materials & Solutions

Dicks Lumber; Surrey; On-site; CAD 33,000 - 34,000; Full time

Benefits offered by this job

Health and dental coverage

Pension plan

Paid time off

Job summary

Dick’s Lumber & Building Supplies is seeking an Expeditor / Inside Sales (EIS) to place and follow up on orders from internal and external customers. The role focuses on building strong customer relationships, promoting existing and new products, and delivering professional, efficient service to meet sales objectives.

The ideal candidate will have 3+ years in sales/customer service in lumber/building materials, strong product knowledge, and excellent communication skills.

Qualifications

• Minimum of three (3) years sales and customer service experience in the lumber, building materials or construction industry.
• Proficiency in MS Office applications (Word, Excel, Power Point) and Microsoft Outlook.
• Strong knowledge of industry products, architectural/structural plans, and industry trends.
• High level of commitment to superior customer service.
• Excellent communication and presentation skills. Must be able to communicate and interact with individuals at all levels of the organization.

Responsibilities

• Be the primary point of contact and develop a professional relationship with both internal and external customers to build trust and loyalty towards Dick’s Lumber & Building Supplies.
• Keep current on assigned customers projects. Use information to provide a “value add” to the sales transaction by anticipating customer requirements, recommending additional products, and working to maximize the sales opportunity.
• Make sure customers receive requested products and services in a timely fashion.
• Follow up with customers to ensure satisfaction.
• Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refer difficult situations to Branch Manager.
• Represent Dick’s Lumber & Building Supplies in a professional manner and ensure that the customer is treated with the utmost respect and courtesy.
• Be aware of all building permits that are being issued in the Dick’s Lumber & Building Supplies trading area.
• Maintain a connection with the designers, shipping, and other departments to ensure a smooth and problem free supply of products and services for the customer.
• Use knowledge in aiding in the development of other Dick’s Lumber & Building Supplies staff members.
• Participate in company’s initiatives to grow and develop Dick’s Lumber’s & Building Supplies business.
• Aide in the establishment of annual objectives and budgets.
• Work daily to achieve set objectives and budgets.
• When called upon, fill in for other staff members as needed or scheduled.
• Perform other job-related duties as required.

Skills

Sales experience

Customer service

Communication skills

MS Office

Bilingual (advantageous)

Tools

MS Office

Outlook

Job description

Dick’s Lumber & Building Supplies is seeking an Expeditor / Inside Sales (EIS) to place and follow up on orders from internal and external customers. The role focuses on building strong customer relationships, promoting existing and new products, and delivering professional, efficient service to meet sales objectives.

The ideal candidate will have 3+ years in sales/customer service in lumber/building materials, strong product knowledge, and excellent communication skills.