Inside Sales Coordinator

Culligan International; Cambridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

Culligan International is seeking an Inside Sales professional in Cambridge, Ontario, to enhance customer experiences and support sales. The role involves engaging directly with customers, contributing to the sales pipeline, and ensuring excellent service standards while maintaining deep product knowledge.

Benefits

Annual performance review

Employee referral bonus

Extended health care

Employee assistance program

Work / Life Balance

Qualifications

• 2+ years in an inside sales role.
• Experience in CRM systems preferred.
• Excellent communication skills.

Responsibilities

• Deliver best-in-class customer service to clients.
• Support outbound sales team in booking appointments.
• Grow customer relationships and handle disputes.

Skills

Communication

Analytical

Negotiation

Customer Service

Sales proficiency

Tools

Salesforce

Microsoft Office

Job description

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Shift is Tuesday to Saturday 11-7pm with possibility of Sunday to Thursday 11-7pm

Responsibilities

• Deliver best-in-class customer service experience in a professional and courteous manner to internal and external customers
• Support the outbound sales team in booking on-site sales appointments
• Defines cost for the proposed solution and communicates to the customer and sales organization
• Monitor and respond to Culligan sales inbox and website inquiries- responding to incoming customer requests for more information, and quotes via phone calls, emails, chats, etc.
• Identifying opportunities to upsell or create a larger impact, inputting bottled water orders, and redirecting requests to branches for support when needed
• Aid and guide all customers by demonstrating an understanding of their business needs by using knowledge and experience within the industry
• Complete end-to-end sales processes of bottled water
• Grow volume and distribution by building credible and long-term relationships with customers
• Scheduling with all aspects of production, ensuring project requirements or changes are communicated as needed
• Maintain expert-level knowledge and familiarity with all company products and services.
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
• Make phone calls, send emails, and text potential customers to promote our products and services
• Contribute to continuous team improvements and business performance
• Work with the Marketing Manager and Digital Sales Optimization Manager to qualify / unqualify sales leads based upon specific lead qualification criteria definitions
• Attend and participate in sales meetings, product seminars, trade shows, and conferences to stay abreast of current trends and knowledge within the industry

Qualifications

• 2+ years working in an inside sales role
• Experience working within a CRM system, preferably Salesforce, is an asset
• Excellent verbal and written communication skills
• Able to use strong relational, analytical, and negotiation skills to convert prospects into set home appointments
• A self-starter with excellent follow-through
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience in prospecting and outside sales using e-mail, phone, and social media
• Persistent and results-oriented with motivation for sales
• Patient and able to handle customer rejection

We Offer

• Compensation
• Employee referral bonus
• Annual performance review (potential pay increase)
• Dental care
• Extended health care
• Life insurance
• Employee assistance program
• RRSP match (after three months)
• Work / Life Balance

Paid time off

• Paid holidays
• Training

Paid CSR training

• Paid Culligan training
• Direct Career Tracks : We love to promote from within!

Office Manager

• Management
• Supportive Workplace

Non-toxic work environment

• Open door policy with management
• Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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Why Should You Join Culligan?

Friendly Coworkers

World class training and development through Culligan University and bootcamps

I started out with Culligan as a customer. What I realized as I was telling friends and family was how much I loved Culligan, and I decided I should come work for them."

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Inside Sales • Cambridge, Region of Waterloo, Canada