Inside Sales / Business Development Representative

Socket.dev; Toronto; On-site; CAD 36,000 - 72,000; Full time

Benefits offered by this job

Benefits after 3 months

Professional development

Management support

Employee discounts

Job summary

PAG Direct is seeking an Inside Sales/Business Development Representative for the Thornhill Hyundai location in Ontario. You will manage the sales lifecycle, book appointments, educate on manufacturer programs, review inventory, and pursue the close while maintaining customer relationships.

In-office role with a schedule that includes weekdays and weekends. Base salary with performance bonus, benefits after probation, and opportunities for growth within the organization.

Qualifications

• 1–2 years of sales experience with a proven track record of closing sales.
• Experience in inside sales, telemarketing, or software/digital solutions.
• Automotive industry knowledge and OMVIC license required.
• Ability to prioritize and respond quickly to customer requests.
• Excellent written and verbal communication skills.
• Strong negotiation skills and positive attitude.
• Call centre experience is a plus.
• Additional languages (Korean, Cantonese, Mandarin, Russian) are assets.

Responsibilities

• Manage all inbound and outbound communication with customers via phone or email.
• Coordinate customer appointments to fit both customer and dealership needs.
• Accurately review and enter customer appointments, inquiries and concerns into the dealer software.
• Create and foster relationships to generate sales growth.
• Build personal rapport with customers and work with management to deliver the best experience.
• Meet individual and team goals.
• Contribute ideas to streamline processes and close gaps.

Skills

Sales experience

Closing sales

Customer service

Negotiation

Communication

Additional languages

Job description

PAG Directis looking for an Inside Sales / Business Development Representative for our Thornhill Hyundai location.

We are looking for an individual who will focus on the life cycle of the sale and putting the customer first! Booking appointments based on the dealerships target volume, as well as educates on manufacturers programs, review inventory availability and go for the close! With setting appointments, our Inside Sales team also maintains the upkeep of the data base in order to create a personable relationship with the customer while obtaining all avenues of contact for future reference.

Perks:

• Competitive benefits plan, including an Employee Assistance Program; eligible after 3 months
• Learning opportunities to help you grow and support your professional development
• Proactive and knowledgeable management
• Generous employee discounts

Work Schedule:

8-hour shift (not including lunch) during 5 working days assigned between the following operating hours:

• Monday to Friday: 8:00am to 9:00pm
• Saturday to Sunday: 8:00am to 6:00pm

This is an in-office role and you will be required to work in the Thornhill Hyundai office for all scheduled shifts.

Job Responsibilities

• Managing all inbound and outbound communication – Respond to all Customers inquiries though phone or email providing the highest degree of customer service.
• Coordinating appointments – Coordinate customer’s appointments to fit both the needs of the customers as well as the needs of the dealership.
• Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
• Create and foster relationships with customers to help generate sales growth
• Build personal rapport with our customers
• Working directly with management teams to provide to customers the best experience
• Hit individual goals and overall team objectives
• Open and be receptive to new ideas and adapt easily to change
• Customer satisfaction
• Contribution of ideas to upper management in streamlining processes and looking for ways to improve any gaps in the current process
• Dependable and bring a great attitude and positive energy every day
• Opportunity for growth within the organization

Qualifications

• 1-2 years of sales experience with a proven track record of closing sales– show us what you’ve accomplished
• At least 1 year's experience in either inside sales, telemarketing, or working with software and/or digital solutions
• Experience working in automotive industry, specifically automotive knowledge, sales processes, systems & internal operations is a must
• Ability to prioritize and quickly respond to customer requests
• Have a solid understanding of the sales life cycle
• Excellent and persuasive communication skills, both written and oral
• Strong negotiation skills and positive attitude
• Strong computer literacy skills and creative on the spot thinking
• Additional languages: Korean, Cantonese, Mandarin, Russian would be an asset
• Valid OMVIC License is a must
• Call centre experience will be a valuable asset

Compensation

• Base salary of $36,000 with performance bonus, up to $71,500 annually

Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.