Inside Sales Associate, Inbound

Konica Minolta Business Solutions, U.S.A., Inc.; Fort McMurray; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Inside Sales Associate to engage with customers through various channels, providing exceptional service and converting inquiries into sales. This role is pivotal in enhancing customer experience by addressing inquiries, setting appointments, and supporting sales efforts. The ideal candidate will possess strong communication and interpersonal skills, along with a knack for problem-solving. Join a forward-thinking company that values innovation and customer satisfaction, and be part of a team that drives digital transformation in the workplace. If you're passionate about sales and customer service, this opportunity is perfect for you.

Qualifications

• Prior phone sales experience and customer service skills are essential.
• Proficiency in CRM systems and strong typing skills are required.

Responsibilities

• Engage with customers via chat, phone, and email for sales inquiries.
• Assist in purchases online and set appointments with prospects.
• Document product issues and provide customer feedback.

Skills

Phone Sales

Customer Service

Interpersonal Skills

Typing Skills

Communication Skills

Problem Solving

Multitasking

Education

College Degree

Tools

CRM Systems

Salesforce

Job description

Overview

Konica Minolta has an exciting opportunity for an Inside Sales Associate, Inbound.

The Inside Sales Associate, Inbound will interact with customers via live chat, phone, video, and email to provide and process information in response to inquiries, concerns and requests about products, services, and online orders. The primary goal for this role is to provide all inbound traffic with a comprehensive and efficient interaction that converts the inquiry to an ecommerce sale or highly qualified sales lead and/or appointment.

Responsibilities

1. Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.
2. Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer’s experience.
3. Actively participate in pre-sales & post-sales support which includes answering questions (includes: product selection, usage, and troubleshooting).
4. Set appointments with prospects.
5. Demonstrate technical selling skills and product knowledge in all core offerings.
6. Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features and benefits of eCommerce products.
7. Work with internal resources to resolve any complex customer requests.
8. Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments.
9. Document product issues and provide customer feedback to help identify trends that may affect the customer experience.
10. Perform data entry to support management team reporting.
11. Conduct outbound calling to inform existing customers of new products and services.
12. Manage time effectively by adhering to a daily schedule of activities.

Qualifications

• College degree from an accredited college or university preferred.
• Prior phone sales experience required.
• Prior experience in B2B lead generation, appointment setting, or business development preferred.
• 1-2 years of customer service experience.
• Ability to be proficient in Customer Resource Management (CRM) systems, Salesforce and other sales tools.
• Must have strong typing skills.
• Strong interpersonal, verbal, written communication, and listening skills.
• Ability to have dynamic, non-scripted chat/phone conversations with clients.
• Strong attention to detail and accuracy.
• Strong organizational skills.
• Knowledge of consumer electronics products, administrative procedures, customer service principles and practices preferred.
• Positive, adaptable, outgoing solution-finder who is able to multitask.
• Communicate well and are comfortable talking to customers on the phone.

Key Performance Indicators:

• Conversion rate of inbound communications to appointments/leads
• Total appointments booked
• Response time in chat
• Client satisfaction ratings/ Net promoter ratings
• Inbound Web/ Social Media Lead Conversion and Distribution rates
• Increased pipeline revenue resulting from the inbound sales channel

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.

The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list.

The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.