Counter Sales Associate

Sonepar Canada, Inc.; Timmins; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits program

Life Insurance

RRSP matching

Employee Discounts

Tuition Reimbursement

Career path

Job summary

Dixon Electric in Ontario is seeking a counter/customer service professional to assist contractor customers by phone, email, or in person. You will manage orders, pricing, and returns while supporting the sales team and ensuring product availability.

We require 2–4 years of electrical industry experience, high accuracy, and strong communication. The role offers a competitive salary, benefits, and growth opportunities within the Sonepar group.

Qualifications

• 2-4 years experience working in the electrical industry or equivalent knowledge.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills and professional phone manner.
• Able to work in a fast-paced environment.
• Ability to lift up to 50lbs.
• Minimum one year of Warehouse experience.
• Must be willing to be forklift trained.

Responsibilities

• Provide support to contractor customers at the counter, by phone or email to satisfy product/material needs.
• Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.
• Assist and support sales team with customer orders and requests.
• Handle product-related problems, such as defective products and returns.
• Maintain stock/product levels in the counter area.
• Responsible for carrying out any other duties assigned by management.

Skills

Electrical industry experience

Customer service

Attention to detail

Communication skills

Forklift training

Job description

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For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.

At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

Why Join Us?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.
  

Major Responsibilities:

Provide support to contractor customers at the counter, by phone or email to satisfy product/material needs

Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.

Assist and support sales team with customer orders and requests

Handle product-related problems, such as defective products and returns

Maintain stock/product levels in the counter area

• Responsible for carrying out any other duties assigned by management

Skills and Qualifications:

• 2-4 years experience working in the electrical industry or equivalent knowledge
• High level of accuracy and attention to detail

Excellent verbal and written communication skills and professional phone manner

• Able to work in a fast-paced environment

Ability to lift up to 50lbs

Minimum one year of Warehouse experience

• Must be willing to be forklift trained

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to Ontario and is provided in accordance with the Ontario Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of Ontario.

Sonepar places the planet and diversity and inclusion atthe core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.