Inside Sales Account Manager - Remote (Quebec)

Nexans USA Inc; Markham; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Inside Sales Account Specialist, where you will manage the sales cycle and ensure exceptional customer service. This role is pivotal in building relationships and driving sales growth through effective communication and problem-solving. You will be part of a diverse team dedicated to sustainable energy solutions, where your unique perspective is valued. If you're ready to make an impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Applied post-secondary education is required.
• 2-3 years of B2B experience is preferred.

Responsibilities

• Manage full sales cycle and order processing for accounts.
• Prepare customer quotations and follow up on them.
• Maintain critical business relationships and resolve issues.

Skills

Customer Relationship Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Negotiation Skills

Education

Applied Post-Secondary Education

Tools

Microsoft Office

Job description

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Required experience: Junior professional – up to 5 years

Reference ID: 77284

ONBOARDING YOU TO THE COMPANY

At Nexans our global vision is to electrify the future. At Distribution & Usages business group, this means providing reliable cabling systems and smart energy solutions, including power accessories, to make buildings and power networks more efficient, more people-oriented, and more sustainable.

Nexans recognizes the differences that make each employee valuable and unique. Diversity is key to performance and to our global ambition to lead the world in the energy transition towards a sustainable planet. This we know from experience. All differences are appreciated and respected at Nexans. As a result, you will be an active part of a multinational organization where we cultivate the culture of sharing your unique point of view. This is why we encourage diversity in our recruitment - Bring yours to Nexans, it is welcome!

GETTING TO KNOW THE POSITION

The Inside Sales Account Specialist's mission is to manage the full sales cycle and order processing of accounts while providing a high standard of customer service.

HOW YOU MAKE AN IMPACT

Customer Contact

1. Maintain critical business relationships with customers and create new business opportunities.
2. Respond to customer needs and ensure timely communication and follow-up.
3. Analyze business performance and deliver recommendations to drive sales growth based on market and customer needs.
4. Resolve issues between the business and customers, escalating significant issues to management.
5. Channel product returns through the customer complaint reporting process.
6. Convey competitive information, market insights, and customer product demands to appropriate staff and management.

Customer Quotations

1. Prepare customer quotations based on established pricing guidelines, ensuring timely addressing of customer requirements.
2. Follow up on customer quotations and gather feedback on pricing and timing of potential purchases.
3. Highlight quotation opportunities to management and the outside sales team.

Order Entry and Follow-Up

1. Enter orders as received, ensuring accuracy of pricing, quantity, and other customer requirements.
2. Proactively inform customers of late or potentially late orders.
3. Expedite and follow up on customer orders to keep customers informed of order status and shipment information.

WHAT YOU BRING TO THE ROLE

1. Applied post-secondary education.
2. 2-3 years of B2B experience.
3. Excellent Microsoft Office skills (Word, Excel, PowerPoint).
4. Strong mathematical and analytical skills.
5. Proven business and operational experience.
6. Relationship-building capabilities to source and develop opportunities and close sales.
7. Excellent communication and interpersonal skills.
8. Demonstrated problem-solving and negotiation skills.
9. Client-focused, responsive, service-oriented, persuasive, and flexible.

Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

OUR GROWTH CULTURE

Among our employees, we share the same values - we are pioneers of the energy transition, dedicated to delivering the highest standards of performance, united to achieve our ambitious goals.

At the individual level, our growth culture is built on trust and collaboration. We wish to welcome you as a valuable member of our team. To enable impact, we believe in autonomy at the local level while encouraging knowledge sharing within our global engineering competence.