Inside Sales

Applus+ Laboratories; Toronto; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Generous Time Off

RRSP match

Health, dental, and vision coverage

Flexible work schedule

Professional development

Job summary

QPS Evaluation Services Inc. in Toronto seeks an Inside Sales Representative to manage a portfolio of standard service accounts through a remote and reactive engagement model. You will own the full sales cycle—from qualification to renewal—while maintaining strong customer relationships and driving revenue growth.

The role is full time on-site at our Toronto, ON location. The ideal candidate is organized, customer-focused, and thrives in a high-volume environment with a technical or industrial

Qualifications

• 2+ years of experience in inside sales, account management, customer success, or a related commercial role.
• Experience managing customer relationships through phone, email, and other digital engagement channels.
• Familiarity with CRM systems and disciplined sales activity tracking; experience with Microsoft Dynamics 365 or similar platforms is an asset.
• Experience managing multiple customer accounts and priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to build credibility and maintain professional customer relationships.
• Knowledge of sales qualification methodologies, negotiation techniques, and deal-closing processes.
• Customer-focused mindset with a strong commitment to achieving business objectives and delivering exceptional service.
• Strong organizational skills, attention to detail, and ability to manage a high volume of commercial activities while maintaining accuracy.
• Ability to work independently, prioritize effectively, and make sound decisions within established guidelines.

Responsibilities

• Manage the full sales cycle for assigned customer accounts, including opportunity qualification, proposal development, negotiation, closing, and ongoing account management.
• Prepare proposals for standard service offerings and coordinate with Technical Representatives on opportunities requiring technical scoping or specialized expertise.
• Manage contract renewals and ensure timely renewal discussions to support revenue retention goals.
• Respond promptly to customer inquiries and commercial requests received through multiple channels, meeting established service-level expectations.
• Qualify new opportunities using structured sales and commercial methodologies.
• Maintain accurate and up-to-date records of all customer interactions, opportunities, and sales activities within the CRM system.
• Identify indicators of increased customer potential and recommend account reclassification or additional sales engagement where appropriate.
• Collaborate with technical, operations, and customer support teams to identify commercial opportunities arising from service interactions.
• Build and maintain strong customer relationships that support long-term satisfaction and business growth.
• Support sales initiatives and contribute to achieving team revenue and retention targets.

Skills

Inside sales

Account management

Customer success

CRM systems

Communication skills

Education

Bachelor's degree or diploma

Tools

Microsoft Dynamics 365

Job description

Founded in 1995, QPS Evaluation Services Inc. is the world's largest Accredited Field Evaluation Agency and a leading independent third-party testing, certification, and field evaluation organization. Headquartered in Toronto, Ontario, we operate a state-of-the-art testing laboratory with engineering service offices across Canada, the USA, and Europe.

As an accredited Nationally Recognized Testing Body (NRTL) and a division of Applus+ Laboratories, we pride ourselves on employing top-tier engineering and support staff with unparalleled expertise. Our unmatched customer service demonstrated through exceptional delivery times, cost efficiency, and a positive attitude, has attracted and retained thousands of satisfied customers. As we enter a growth phase, we are looking for talented individuals to join our engaged workforce. For more information, please visit our website Applus+ QPS | Applus+ Laboratories

Position Summary

The Inside Sales Representative is responsible for managing a portfolio of standard service and passive customer accounts through a remote and reactive engagement model. This role owns the complete sales cycle—from opportunity qualification and proposal coordination through negotiation, closing, and contract renewals—while maintaining strong commercial relationships with customers over time. The position is full time on-site at our Toronto, ON location.

The successful candidate will be highly organized, customer-focused, and comfortable working in a technical or industrial environment. This role is ideal for a sales professional who thrives in a high-volume account management setting and is motivated by delivering excellent customer service and achieving revenue retention and growth objectives.

What You’ll Do

• Manage the full sales cycle for assigned customer accounts, including opportunity qualification, proposal development, negotiation, closing, and ongoing account management.
• Prepare proposals for standard service offerings and coordinate with Technical Representatives on opportunities requiring technical scoping or specialized expertise.
• Manage contract renewals and ensure timely renewal discussions to support revenue retention goals.
• Respond promptly to customer inquiries and commercial requests received through multiple channels, meeting established service-level expectations.
• Qualify new opportunities using structured sales and commercial methodologies.
• Maintain accurate and up-to-date records of all customer interactions, opportunities, and sales activities within the CRM system.
• Identify indicators of increased customer potential and recommend account reclassification or additional sales engagement where appropriate.
• Collaborate with technical, operations, and customer support teams to identify commercial opportunities arising from service interactions.
• Build and maintain strong customer relationships that support long-term satisfaction and business growth.
• Support sales initiatives and contribute to achieving team revenue and retention targets.

What We’re looking for

Required Qualifications

• 2+ years of experience in inside sales, account management, customer success, or a related commercial role.
• Experience managing customer relationships through phone, email, and other digital engagement channels.
• Familiarity with CRM systems and disciplined sales activity tracking; experience with Microsoft Dynamics 365 or similar platforms is an asset.
• Experience managing multiple customer accounts and priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to build credibility and maintain professional customer relationships.
• Knowledge of sales qualification methodologies, negotiation techniques, and deal-closing processes.
• Customer-focused mindset with a strong commitment to achieving business objectives and delivering exceptional service.
• Strong organizational skills, attention to detail, and ability to manage a high volume of commercial activities while maintaining accuracy.
• Ability to work independently, prioritize effectively, and make sound decisions within established guidelines.

Preferred Qualifications

• Bachelor's degree or diploma in Engineering, Technical Studies, Business, or a related field.
• Experience working within TIC, technical, industrial, engineering, testing, inspection, certification, utilities, energy, or related environments.
• Comfort communicating with technical stakeholders and discussing technical service offerings and terminology.
• Experience supporting contract renewals, revenue retention initiatives, and account growth activities.
• Familiarity with structured sales processes and account portfolio management.

What We Offer

• Collaborative Environment:Work alongside experienced and supportive professionals dedicated to your success.
• Career Growth:Grow your career in a company that values and recognizes the contributions of its employees.
• Energizing Work Atmosphere:Join a dynamic environment committed to delivering quality results and treating customers with the utmost respect.
• Competitive Salary:We offer a competitive salary that reflects your skills and experience.
• Expected Compensation: $50,000.00 to $65,000.00with bonus incentives. Compensation will be determined based on experience, skills, and qualifications and falls within the expected range for this role.
• Generous Time Off:Enjoy a paid vacation to ensure a healthy work-life balance.
• Opportunities for Professional Development:Access training and development programs to help you reach your career goals.
• Comprehensive Benefits Package:Enjoy additional benefits, including an RRSP match, health, dental, and vision coverage, a flexible work schedule, and the assurance that your well-being is prioritized.

This position represents a new vacancy within our organization, an opportunity to step into a role where your talents will make a meaningful difference.

Use of Artificial Intelligence in Hiring

We use no AI in our recruitment process.Artificial intelligence is not used to screen, assess, or select applicants for this role.

Accessibility & Equal Opportunity

QPS is an equal-opportunity employer. We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request at any stage of the hiring process.