Inside Automation Support and Portals Specialist

Fitzii, Inc.; Regina; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Job summary

Westburne, a Rexel Canada business, is hiring an Inside Automation Support and Portals Specialist in Regina, SK. You will interact with customers, suppliers, and internal teams to resolve issues, coordinate portal transactions, and ensure accurate order processing.

The role requires strong administrative experience, excellent communication, and proficiency with Microsoft Office and e‑commerce portals. On-site work in Regina offers a dynamic team environment and growth opportunities within a

Qualifications

• Minimum of three (3) years administrative, order entry and customer service experience in the industry or equivalent.
• Ability to read instructions, memorandums and interpret product specification sheets.
• Ability to write routine reports and customer correspondence.
• Strong telephone communication and interpersonal skills.
• Proficiency with Microsoft Office applications; AS400 familiarity is a plus.

Responsibilities

• Assess job requirements and verify stock items; offer alternatives and source from suppliers.
• Coordinate inquiries related to Business Unit customers and provide quotations.
• Process orders to completion and verify accuracy per SOPs.
• Maintain backup records of all customer orders and provide timely follow-up.
• Troubleshoot issues and own tasks from start to finish.
• Process customer and supplier portal transactions (Conexiom, Ariba, Taulia).

Skills

Customer service

Communication skills

MS Office

Organizational skills

Attention to detail

Education

High School diploma

Tools

AS400 system

Conexiom

Ariba

Taulia

Job description

Inside Automation Support and Portals Specialist

Company: Westburne

Location: Regina, SK

Type: Full-time

Company: Westburne Location: Regina, SK Type: Full-time Description:

Join Rexel: A Global Leader in Electrical Distribution

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under six distinct banners : Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL and Talley.

Westburne Electric is a leading distributor of electrical and automation solutions across Canada.We are currently seeking a self-motivated individual to become an integral part of the Inside Automation Support team at our National Service Centre. If you thrive in a dynamic team environment and enjoy being trusted with responsibility, then Westburne is the place for you.

The Inside Automation Support and Portals Specialist is in direct contact with customers, suppliers, and Business Unit employees to effectively resolve concerns and ensure exceptional customer satisfaction. This role is responsible for coordinating and troubleshooting activities, taking ownership of issues, delivering solutions, and supporting customer and supplier portal transactions including Conexiom, Ariba, and Taulia.

Responsibilities:

• Assess job requirements and verify stock availability of orders. Offer alternative non-stock items based on specifications. Provide pricing terms as per established margins and source from suppliers to obtain price and delivery for non-stock items.
• Coordinate and address all inquiries related to Business Unit customers.
• Prepare quotations, process orders to completion, and verify accuracy using generated SOPs. Maintain backup records of all customer orders.
• Provide reliable service and assistance while communicating future needs to the appropriate areas.
• Act as a troubleshooter for concerns raised, offering feedback and alternatives within acceptable timelines and taking full ownership of the task.
• Process customer and supplier portal transactions including Conexiom, Ariba, and Taulia.

Qualifications:

• High School education plus a minimum of three (3) years administrative, order entry, and customer service experience in the industry, or an equivalent combination of education and experience.
• Ability to read instructions, memorandums, and interpret product specification sheets.
• Ability to write routine reports and customer correspondence.
• Strong telephone communication skills with the ability to effectively convey product knowledge and information.
• Excellent interpersonal skills, both verbal and written.
• Computer literacy – proficient with all Microsoft Office applications.
• Knowledge of Westburne AS400 system is an asset.
• Product knowledge of electrical supplies is an asset.
• Excellent organizational skills.
• Experience with e-commerce or supplier/customer portals such as Connexium, Ariba, or Taulia is an asset.

What We Offer:

• Our employees enjoy a positive work- life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• Weprovidecompetitivecompensation,comprehensivebenefitsplans,andpensionplans,alongwitharemarkablerangeofcareeropportunities - whether advancing in your current field or exploring something entirely new. If you are motivated, we will help you find the career path that suits you.
• RexelCanadaiscommittedtoEmploymentEquityandvaluesadiverse workforce, recognizing each employee's unique talents and skills.