Inside Account Coordinator

Winpak; Winnipeg; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Onsite role

Mon-Fri schedule 8:00am–4:30pm

Benefits package

Job summary

Winpak Division in Winnipeg, MB is seeking an Inside Account Coordinator to join the Marketing Department. You will act as a bridge between customers, sales, production and logistics to ensure accurate, responsive service.

The role requires strong communication, attention to detail and a proactive approach. You will manage orders, coordinate with multiple teams and support continuous improvement initiatives in a fully onsite environment.

Qualifications

• 5+ years in a customer-focused, cross-functional environment (manufacturing, supply chain, packaging, or operations).
• 3+ years coordinating multiple priorities with high accuracy and on-time delivery.
• 3+ years of strong verbal and written communication with internal/external stakeholders.
• 2+ years using Microsoft Office (Outlook, Word, Excel, Teams).
• 2+ years using ERP/CRM systems to manage orders, inventory, or transactions.

Responsibilities

• Serve as primary contact for assigned customers and sales reps, delivering timely, professional support.
• Build and maintain customer relationships by addressing inquiries, resolving issues, and ensuring a positive experience.
• Manage customer orders from request to final delivery, ensuring accuracy and alignment with expectations.
• Coordinate with production, logistics, graphics, quality, and finance to meet on-time delivery commitments.
• Communicate product specs, artwork, pricing, forecasts, and packaging requirements across departments.
• Monitor order status, schedules, and commitments, and address risks or service concerns.
• Analyze inventory levels and forecasts to support continuity of supply and appropriate stock levels.
• Prepare inventory reports, forecasts, and service metrics for informed decisions.
• Identify process improvements to enhance communication and service levels.
• Support compliance with policies, quality standards and food safety; participate in special projects.

Skills

Customer relationships

Cross-functional collaboration

Communication skills

Attention to detail

MS Office

Education

Business Administration

Supply Chain education

Tools

ERP/CRM systems

Microsoft Office

Job description

Winpak Division is seeking an Inside Account Coordinator to join the Marketing Department in Winnipeg, Manitoba.

The Inside Account Coordinator is at the heart of our customer operations, serving as a key liaison between customers, sales, production, and logistics. In this dynamic role, you will build strong relationships, coordinate solutions, and ensure customer needs are met with accuracy, responsiveness, and professionalism.

Reporting to the Customer Service Supervisor, the Inside Account Coordinator champions the voice of the customer throughout the organization. Success in this role requires excellent communication skills, strong attention to detail, sound judgment, and a proactive, solutions-oriented approach.

Key Responsibilities

• Serve as the primary point of contact for assigned customers and sales representatives, providing timely, professional, and solution-oriented support.
• Build and maintain strong customer relationships by proactively addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Manage customer orders from initial request through final delivery, ensuring accuracy, responsiveness, and alignment with customer expectations.
• Coordinate with production, logistics, graphics, quality, and finance teams to facilitate efficient order fulfillment and achieve on-time delivery commitments.
• Communicate customer requirements related to product specifications, artwork, pricing, forecasts, and packaging to ensure accurate execution across departments.
• Monitor order status, production schedules, and customer commitments, proactively identifying and addressing potential risks or service concerns.
• Analyze inventory levels, customer usage trends, and forecasts to support continuity of supply and maintain appropriate inventory levels.
• Prepare and communicate inventory reports, forecasts, and service-related metrics to support informed decision-making and customer satisfaction.
• Identify opportunities to improve processes, communication flow, and service levels through collaboration and participation in continuous improvement initiatives.
• Support compliance with company policies, quality standards, food safety requirements, and continuous improvement practices while contributing to special projects and other business initiatives as assigned.

Required Qualifications

• 5+ years of experience working in a customer-focused and cross-functional environment, preferably within manufacturing, supply chain, packaging, or operations.
• 3+ years of experience in a role that required managing multiple priorities, coordination of competing deadlines, and maintenance of a high level of accuracy and attention to detail.
• 3+ years of experience in a role requiring strong verbal and written communication skills, with the ability to communicate information clearly, professionally, and effectively while building positive relationships with both internal and external stakeholders.
• 2+ years of experience using Microsoft Office applications including Outlook, Word, Excel, and Teams.
• 2+ years of experience using ERP and/or CRM systems to manage customer information, orders, inventory, or business transactions.

Preferred Qualifications

• Ability to communicate fluently in French (verbally & written)
• Post-secondary education in Business Administration, Supply Chain, or a related field preferred
• Experience using cloud-based applications and digital collaboration tools preferred.

Additional Details

• This position is fully onsite at 100 Saulteaux Crescent, Winnipeg MB
• Work schedule - Monday to Friday, 8:00am - 4:30pm

Why Winpak?

Benefits

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

• Medical, dental, vision & prescription coverage
• Travel coverage
• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak's vision

is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.