Innovation & Lean Excellence Coordinator

Town of Ajax; Ajax; Hybrid; CAD 90,000 - 113,000; Full time

Job summary

Town of Ajax is seeking a Strategic Initiatives Coordinator (Innovation) to act as the internal catalyst for operational excellence and to lead Lean methods across the organization. You will develop KPIs, dashboards, and decision-support materials for senior leadership while partnering with leaders to identify and implement improvements that reduce waste and improve service delivery.

The role requires Lean principles experience, strong project management, and the ability to drive corporate

Qualifications

• University degree in Public Administration, Business Administration, Operations Management, Business Analytics, Organizational Leadership, or an equivalent combination.
• Lean/Six Sigma Green Belt certification.
• More than three years and up to five years of relevant practical experience.
• Demonstrated experience mapping current and future-state processes and applying Lean principles and methodologies.
• Experience conducting business process reviews and program evaluations, including performance measurement, audits and benchmarking.
• Strong project management skills and demonstrated ability to lead work across functional and departmental boundaries.
• Strong analytical and problem-solving skills with the ability to translate complex information into practical recommendations.
• Excellent written and verbal communication skills, including experience preparing reports, presentations and decision-support materials.
• Nice to Have: Black Belt certification is preferred
• Business Process Management training or designation is considered an asset

Responsibilities

• Lead cross-functional continuous improvement and Lean initiatives to improve service delivery, reduce waste and strengthen organizational effectiveness.
• Partner with leaders, managers and process owners to identify, assess and prioritize improvement opportunities across the organization.
• Map and analyze current processes, identify root causes and design practical future-state processes and solutions.
• Apply Lean and structured problem-solving methodologies to support process redesign, implementation and sustainable improvement.
• Develop meaningful KPIs and performance measures to monitor process health, service outcomes and organizational performance.
• Measure and report the results of improvement initiatives, including cost savings, cost avoidance, capacity created, cycle‑time reductions and service improvements.
• Develop clear dashboards, reports, presentations and decision-support materials for senior leadership and Council.
• Design and deliver Lean and continuous improvement training to build organizational knowledge and capability.
• Establish and support a network of Lean Champions, providing coaching, facilitation and guidance to teams undertaking improvement work.
• Lead the Town’s Innovation Team and corporate employee idea process, from idea generation and evaluation through pilots and implementation.
• Research leading practices, emerging approaches and benchmarking information to identify new opportunities for innovation and operational improvement.
• Support strategic corporate initiatives involving service reviews, levels of service, performance improvement, risk-based thinking and organizational effectiveness.

Education

University degree

Lean Six Sigma Green Belt

Black Belt certification

3-5 years experience

Job description

Town of Ajax is seeking a Strategic Initiatives Coordinator (Innovation) to act as the internal catalyst for operational excellence and to lead Lean methods across the organization. You will develop KPIs, dashboards, and decision-support materials for senior leadership while partnering with leaders to identify and implement improvements that reduce waste and improve service delivery.

The role requires Lean principles experience, strong project management, and the ability to drive corporate