Innovation & Lean Initiatives Coordinator

The Corporation of the Town of Ajax; Ajax; Hybrid; CAD 90,000 - 113,000; Full time

Benefits offered by this job

Hybrid Work Program

OMERS pension

Health & Wellness program

Parental Leave Top-up

Employee & Family Assistance Program

Fitness Centre membership

Job summary

The Corporation of the Town of Ajax is seeking a Strategic Initiatives Coordinator (Innovation) to lead Lean and continuous improvement initiatives across the organization. You will design and deploy performance metrics, identify opportunities, and partner with leadership to implement future-state processes that deliver measurable benefits.

You will establish KPIs, support a culture of improvement, and guide the Innovation Team through idea generation, pilots and implementation.

Qualifications

• A university degree in Public Administration, Business Administration, Operations Management, Business Analytics, or an equivalent combination.
• Lean/Six Sigma Green Belt certification.
• More than three years and up to five years of relevant practical experience.
• Demonstrated experience mapping current and future-state processes and applying Lean principles and methodologies.
• Experience conducting business process reviews and program evaluations, including performance measurement, audits and benchmarking.
• Strong project management skills and demonstrated ability to lead work across functional and departmental boundaries.
• Strong analytical and problem-solving skills with the ability to translate complex information into practical recommendations.
• Excellent written and verbal communication skills, including experience preparing reports, presentations and decision-support materials.

Responsibilities

• Lead cross-functional continuous improvement and Lean initiatives to improve service delivery, reduce waste and strengthen organizational effectiveness.
• Partner with leaders, managers and process owners to identify, assess and prioritize improvement opportunities across the organization.
• Map and analyze current processes, identify root causes and design practical future-state processes and solutions.
• Apply Lean and structured problem-solving methodologies to support process redesign, implementation and sustainable improvement.
• Develop meaningful KPIs and performance measures to monitor process health, service outcomes and organizational performance.
• Measure and report the results of improvement initiatives, including cost savings, cost avoidance, capacity created, cycle-time reductions and service improvements.
• Develop clear dashboards, reports, presentations and decision-support materials for senior leadership and Council.
• Design and deliver Lean and continuous improvement training to build organizational knowledge and capability.
• Establish and support a network of Lean Champions, providing coaching, facilitation and guidance to teams undertaking improvement work.
• Lead the Town’s Innovation Team and corporate employee idea process, from idea generation and evaluation through pilots and implementation.
• Research leading practices, emerging approaches and benchmarking information to identify new opportunities for innovation and operational improvement.
• Support strategic corporate initiatives involving service reviews, levels of service, performance improvement, risk-based thinking and organizational effectiveness.

Skills

Analytical thinking

Project management

Communication skills

Problem solving

Education

University degree in Public Administration/Business Administration/Operations Management/Business Analytics/Organizational Leadership

Lean/Six Sigma Green Belt certification

3–5 years of relevant practical experience

Job description

The Corporation of the Town of Ajax is seeking a Strategic Initiatives Coordinator (Innovation) to lead Lean and continuous improvement initiatives across the organization. You will design and deploy performance metrics, identify opportunities, and partner with leadership to implement future-state processes that deliver measurable benefits.

You will establish KPIs, support a culture of improvement, and guide the Innovation Team through idea generation, pilots and implementation.