Ingénieur de programme de service à la clientèle - Customer Service Program Engineer

Pratt & Whitney; Longueuil; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading aerospace company is seeking a Customer Service Program Engineer to manage product performance and customer relationships within the Turbofan program. This full-time role involves leading engineering activities, ensuring compliance, and optimizing operational costs while offering opportunities for career advancement and a supportive work environment.

Benefits

Retirement and savings plan with employer contributions

Group insurance

Career advancement opportunities

Health and wellness programs, including telemedicine

Accessible transportation and free parking

Qualifications

• 5-7 years of experience in aerospace, aftermarket, or operations.
• Experience working in a matrix organization.

Responsibilities

• Lead Customer Engineering activities for the Turbofan – Business Aviation program.
• Manage product performance including safety, reliability, durability, and maintenance services.
• Develop strategies for new program and customer onboarding.

Skills

Strong communication skills

Ability to manage customer satisfaction

Ability to translate technical data into strategic actions

Education

Bachelor’s degree in engineering or equivalent

AME license

Job description

Date Posted: 2025-05-12

Country: Canada

Location: LOC13052 1000 Boul Marie Victorin, Longueuil, Quebec, J4G 1A1, Canada

Job Title: Customer Service Program Engineer

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

Why join our team?

As a member of the Customer Engineering team for the Turbofan program – Business Aviation, reporting to the program manager, you will manage in-service product performance, maintain customer relationships, and align service teams with our strategic goals. You will lead integrated product teams to influence product improvements affecting safety, durability, reliability, or operational costs.

This full-time position is based in Longueuil, working on-site from Monday to Friday with flexible hours.

Daily Responsibilities

• Lead Customer Engineering activities for the Turbofan – Business Aviation program
• Manage product performance including safety, reliability, durability, and maintenance services
• Ensure compliance with obligations from OEMs, operators, and authorities
• Coordinate organizational strategies across departments
• Forecast market trends and manage in-service campaigns
• Optimize operational costs
• Develop strategies for new program and customer onboarding
• Manage customer relationships and warranty programs

Qualifications for Success

• Bachelor’s degree in engineering or equivalent
• AME license (asset)
• 5-7 years of experience in aerospace, aftermarket, or operations
• Strong communication skills
• Ability to manage customer satisfaction at all levels
• Experience working in a matrix organization
• Ability to translate technical data into strategic actions

Proficiency in English is required to read technical documentation and communicate with international clients and colleagues.

What We Offer

• Retirement and savings plan with employer contributions
• Group insurance
• Career advancement opportunities
• Recognition programs
• Health and wellness programs, including telemedicine
• Recreational and sports clubs
• Nearby childcare facilities
• Accessible transportation and free parking

Our Commitment

We value diversity and are committed to equal employment opportunities. We invite all qualified candidates to apply and consider the impact of their work on safety, community, and innovation.