Infrastructure Specialist

IBM Computing; King of Prussia (Montgomery County); Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as an Infrastructure Support Specialist, where you'll ensure the smooth operation of IT infrastructure. This role involves technical support, infrastructure management, vendor relations, and compliance in a dynamic environment. You'll collaborate with teams to enhance IT processes and provide training on new technologies, contributing to innovative solutions for clients. A commitment to high service levels and a diverse work culture are key aspects of this position.

Qualifications

• Several years of experience in IT infrastructure support.
• Strong knowledge of computer hardware and networking.
• Experience with cloud services is desirable.

Responsibilities

• Providing end-to-end support to users for IT systems.
• Overseeing maintenance of servers and network components.
• Implementing disaster recovery processes.

Skills

Technical Support

Problem-solving

Communication

Education

Bachelor's degree in Computer Science

CompTIA A+

Network+

Microsoft Certified Solutions Associate

Tools

ServiceNow

BMC Remedy

AWS

Azure

Google Cloud

Job description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

Infrastructure Support Specialist is responsible for ensuring the smooth operation of the company's IT infrastructure. Key roles and responsibilities include:

1. Technical Support: Providing end-to-end support to users for desktop/laptop systems, printers, software, and other peripherals. This includes troubleshooting, repairing, and maintaining hardware and software.

2. Infrastructure Management: Overseeing the maintenance of servers, network components, and storage systems. This involves regular system checks, updates, and upgrades to ensure optimal performance and security.

3. Vendor Management: Liaising with external vendors for IT-related services, including procurement, service contracts, and vendor relations.

4. Disaster Recovery: Implementing and managing disaster recovery processes to minimize downtime in case of system failures or cyber attacks.

5. Documentation: Maintaining up-to-date records of IT assets, configurations, changes, and procedures.

6. Security Management: Ensuring all systems comply with security policies and standards. This includes managing access controls, conducting security audits, and responding to security incidents.

7. Project Support: Contributing to IT projects as needed, including planning, testing, and implementation phases.

8. Training & Development: Providing guidance and training to end-users on new technologies or processes.

9. Compliance: Ensuring all IT operations adhere to relevant laws, regulations, and company policies, particularly critical in a heavily regulated industry like pharmaceuticals.

10. Continuous Improvement: Identifying opportunities for improving IT processes and services, which may involve researching new technologies or methodologies. The Infrastructure Support Specialist role requires strong technical skills, problem-solving abilities, excellent communication skills, and a commitment to maintaining high levels of service and system availability.

This Job can be Performed from anywhere in the US.

Required technical and professional expertise

1.Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate) can sometimes substitute for a degree.

1. Several years of experience in IT infrastructure support, preferably within a large, complex organization like a global pharmaceutical company.

2. Strong knowledge of computer hardware, networking, and operating systems (Windows, Linux, etc.).

3. Familiarity with enterprise-level software, including database management systems, virtualization platforms, and backup solutions.

4. Experience with cloud services (preferably with providers such as AWS, Azure, or Google Cloud) is often desirable due to the trend towards cloud computing.

5. Knowledge of IT service management (ITSM) best practices and tools such as ServiceNow, BMC Remedy, or similar.

6. Proven experience in managing and maintaining server, storage, and network infrastructure.

7. Experience with security tools and protocols, including antivirus software, firewalls, and intrusion detection systems.

8. Demonstrated ability to work collaboratively in a team environment and to communicate effectively with both technical and non-technical staff.

9. Problem-solving skills, attention to detail, and the ability to work under pressure to resolve critical issues. Remember, specific requirements might vary depending on the exact job posting and the specific needs of the department within Pfizer. It's always a good idea to review the job description provided for the most accurate information.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.