Information Technology Support Specialist

MindBridge; Ottawa; Hybrid; CAD 51,000 - 68,000; Full time

Benefits offered by this job

Equity

Hybrid or remote

Health benefits

Digital detox days

Job summary

MindBridge, Ottawa headquarters, seeks an IT Support Specialist to deliver high-quality onsite technical support for end-user devices, Microsoft 365, and meeting room tech. You’ll handle Level 1–2 issues, manage onboarding/offboarding, asset inventory, and help ensure secure, efficient operations.

The role requires strong troubleshooting, excellent customer service, and the ability to work in a fast-paced environment. Hybrid or remote options are available, with base salary in the posted range.

Qualifications

• 1–2 years of IT support or desktop support experience.
• Experience supporting Microsoft 365 environments.
• Ability to work onsite in Ottawa and communicate with users.

Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and SaaS applications.
• Respond to and resolve support tickets within established service levels.
• Troubleshoot OS systems, peripherals, printers, mobile devices, and conferencing technology.
• Escalate complex issues to senior IT staff when required.
• Support meeting room equipment and conferencing systems.
• Assist with hardware procurement, inventory control, and asset lifecycle management.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Teamwork

Ownership

Continuous learning

Tools

Microsoft 365

Teams Rooms

MDM

Job description

MindBridge is the global leader in AI-powered financial risk intelligence. Our platform, MindBridge AI™ is enabling finance and audit professionals to build the AI-powered finance department of the future. With over 120 billion financial transactions analyzed with MindBridge’s AI, we set the standard for innovation, scalability, and customer satisfaction.

At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your efforts make a meaningful impact. If you're passionate about using AI to drive positive change, MindBridge is the perfect fit. What distinguishes us is our unwavering commitment to our values: Innovation, Collaboration, and Integrity. These principles foster a vibrant workplace culture, where appreciation and a strong sense of community flourish.

Position Summary

The IT Support Specialist is responsible for providing high-quality onsite technical support to MindBridge employees at our Ottawa headquarters. This role serves as the primary point of contact for Level 1 and Level 2 IT issues, ensuring employees can work efficiently and securely.

The successful candidate will support end-user devices, Microsoft 365 services, meeting room technology, identity management, onboarding/offboarding activities, asset management, and general IT operations. This is a hands-on position requiring strong troubleshooting skills, excellent customer service, and a practical approach to solving technology issues.

What You Will Do

End User Support

• Provide Level 1 and Level 2 technical support for hardware, software, and SaaS applications.
• Respond to and resolve support tickets within established service levels.
• Troubleshoot OS systems, peripherals, printers, mobile devices, and conferencing technology.
• Provide deskside support for employees at the Ottawa office.
• Escalate complex issues to senior IT staff when required.

Microsoft 365 Support

• Support all Microsoft 365 applications
• Assist users with account issues, access problems, and collaboration tooling.
• Support mailbox, distribution group, and shared mailbox administration.

Identity & Access Management

• Provision and deprovision user accounts.
• Administer ID groups and role assignments.
• Support onboarding, offboarding, and employee transfers.
• Assist with access reviews and ensure access requests align with policy.
• Configure and deploy laptops, desktops, and mobile devices.
• Maintain endpoint inventory and asset records.
• Support MDM devices and endpoint compliance requirements.
• Assist with software deployment and patch management activities.

Office & Meeting Room Technology

• Support meeting room equipment and conferencing systems
• Troubleshoot Teams Rooms and audio/visual issues.
• Ensure office technology remains operational and ready for use.

IT Operations

• Assist with hardware procurement, inventory control, and asset lifecycle management.
• Maintain accurate technical documentation and knowledge articles.
• Perform routine operational tasks, audits, and administrative activities.
• Participate in IT projects and continuous improvement initiatives.

Security & Compliance Support

• Follow corporate security policies and procedures.
• Support security awareness initiatives and compliance activities.
• Identify and report potential security incidents.
• Assist with device encryption, endpoint protection, and security remediation activities.

Qualifications

Required

• 1-2 years of experience in IT support, help desk, or desktop support roles.
• Experience supporting Microsoft 365 environments.
• Experience working with multiple OS
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to prioritize work in a fast-paced environment.
• Strong technical troubleshooting ability
• Accountability and ownership
• Team collaboration
• Continuous learning orientation
• Ability to communicate effectively with both technical and non-technical users

Physical & Location Requirements

• Primary work location is the Ottawa headquarters.
• Ability to lift and move standard IT equipment (laptops, monitors, peripherals).
• Regular onsite presence required to support employees and office technology.

Requirements contingent on employment

• Fulfill requirements necessary to obtain full background check.

Pay Range

The expected base salary range for this position is to $51,000 to $68,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, experience and competencies, and unique qualifications.

Why You’ll Love Being Part of Our Team

• Competitive Compensation and Equity
• Flexible Work – Hybrid or Remote
• Comprehensive health benefits and wellness programs
• Unplug and recharge - 4 company-wide digital detox days annually

Equal Opportunity at MindBridge

At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks. MindBridge is a proud equal opportunity employer, embracing applicants of all backgrounds without regard to race, nationality, religion, gender, disability, or any other factors.

At MindBridge, we are committed to providing an accessible candidate experience. If you require accommodations during the interview process or beyond, please inform us. We will work with you to provide necessary support and reasonable accommodations while maintaining confidentiality. Your comfort and participation are paramount to us.

Please be advised that we may use AI tools in the processing of your application.