Information Technology Support & Projects Coordinator

MIABC; Vancouver; Hybrid; CAD 68,000 - 85,000; Full time

Benefits offered by this job

Remote work two days a week

18 flex days per year

Defined pension plan

Remote work options

Hybrid work opportunities

Job summary

MIABC in Vancouver, BC, is seeking an organized Information Technology Support & Projects Coordinator to join our Digital Strategy team. You will be the first point of contact for staff IT needs and help implement AI projects across the organization.

You will configure devices, manage access, support core apps (Microsoft 365, HubSpot, Zoom, OneShield) and mentor staff in responsible AI use while aligning with MIABC policies and risk management processes.

Qualifications

• Diploma or degree in information technology or equivalent experience.
• 2–4 years IT support or service desk experience.
• Experience troubleshooting hardware, software, and connectivity.
• Familiarity with AI tools like Copilot, ChatGPT, Claude.
• Strong customer-service orientation and communication skills.

Responsibilities

• Provide first point of contact for staff IT requests and resolve issues.
• Configure and maintain user devices and AV tech in meeting rooms.
• Manage staff access to office systems and software licensing.
• Support core business apps: Microsoft 365, HubSpot, Zoom, OneShield.
• Coordinate with IT providers and monitor network performance.
• Deliver staff training and create guides and FAQs.
• Assist with system transition projects and AI tool testing.
• Identify AI use cases to improve efficiency and service quality.
• Promote responsible-use practices for AI adoption.
• Mentor staff on effective use of AI tools.
• Ensure compliance with MIABC policies; participate in ERM.
• Collaborate with colleagues and represent MIABC professionally.

Skills

IT support

Service desk

AI platforms

Customer service

Communication

Multitasking

Education

IT degree or diploma

Tools

Microsoft 365

HubSpot

Zoom

OneShield

Job description

Information Technology Support & Projects Coordinator

Closes when filled

Yes

Are you looking for a position where you make a difference in our communities? At the Municipal Insurance Association of British Columbia (MIABC) we invest in the communities of British Columbia, so that they can invest in themselves. We are a member-owned non-profit insurance reciprocal that provides liability coverage to over 170 local governments in British Columbia, and property and ancillary coverage to over half of our members.

Each day, through every piece of advice shared, every outreach program offered, and every insurance policy written, our organization proudly declares that what makes each community unique is worthwhile, empowering the communities at the very heart of our province and the people who are the heart of those communities.

The MIABC is looking for an organized, responsive and self-motivated Information Technology Support & Projects Coordinator to join our Digital Strategy team.

Job Summary:

The Information Technology Support & Projects Coordinator keeps the MIABC’s day-to-day technology running smoothly. Reporting to the Manager of Digital Strategy and Technology, this role is the first point of contact for staff’s technological needs. This position also supports the planning, development and implementation of a wide range of special AI projects across the organization.

Job Functions:

• Acts as the first point of contact for staff IT help requests, including troubleshooting and resolving hardware, software, and connectivity issues.
• Configures and maintains user devices and meeting-room audiovisual technology.
• Coordinates staff access to office systems, including onboarding, offboarding, permissions, and software licensing.
• Provides front-line support for the MIABC’s core business applications, including Microsoft 365, HubSpot, Zoom, and the OneShield claims and policy platform.
• Liaises with IT service providers and software vendors to coordinate support and service delivery.
• Monitors network performance and works with service providers to ensure prompt resolution of issues.
• Coordinates and delivers staff training on new and existing systems, including developing reference materials such as guides and FAQs.
• Assists with the organization’s system transition projects.
• Supports the testing and implementation of AI tools and related initiatives across the organization.
• Identifies and pilots practical AI use cases, including workflow automation and productivity improvements that enhance operational efficiency and member service quality.
• Helps develop and apply responsible-use practices and guidelines for the adoption of AI.
• Trains and mentors staff on the effective and responsible use of AI tools, building internal capability and confidence.
• Follows and ensures compliance with the MIABC’s policies and procedures.
• Participates in Enterprise Risk Management (ERM) and other internal committees as assigned.
• Cooperates and collaborates with other employees and members in a spirit of teamwork and collegiality.
• Promotes and represents the MIABC as a professional association.
• Performs other duties and special projects as assigned.

Position Qualifications:

• Diploma or degree in information technology, computer science, or a related field, or an equivalent combination of education and experience.
• Two to four years of experience in IT support, service desk, or a similar role.
• Demonstrated experience troubleshooting hardware, software, and connectivity issues.
• Exposure to AI platforms such as Copilot, ChatGPT and Claude, and demonstrated experience in applying AI in a workplace setting.
• Strong customer-service orientation, with the ability to explain technical concepts to non-technical users.
• Excellent interpersonal, oral and written communication skills.
• Ability to prioritize and manage multiple requests, projects, and deadlines.
• Excellent attention to detail and accuracy.

Our Commitment to You:

The MIABC believes in a culture rooted in collaboration and growth. Our team is enthusiastic, innovative, diverse, and driven to enrich the lives of our members and each other. We promise to support you and provide you with meaningful challenges and opportunities to shine. From competitive salaries, benefit packages and professional development opportunities, to work-life balance with flex days and hybrid work opportunities, we offer our teammates a working environment in which they feel supported, encouraged and empowered to take risks and share their perspectives openly and freely.

Our Commitment to Diversity, Equity, and Inclusion:

Equality is entrenched in the MIABC’s values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British Columbia.

• Participation in a defined pension plan;
• Incidental health spending account;
• The ability to work remotely two days a week;
• Optional participation in a flex day plan allowing for 18 flex days per calendar year;
• Statutory holidays off as well as Easter Monday, National Day for Truth and Reconciliation and Boxing Day;
• A centrally located office next to transit, shopping, restaurants and the False Creek Seawall;
• Free parking on a first-come, first-served basis, with EV charging stations;
• Secure private bike storage;
• Monthly allowance for employees who choose to use their personal mobile phone for business;
• Mentorship programs; and
• Staff social activities.

Status:

Permanent full-time

Pay Range:

$68,000-$85,000 annual salary