Information Technology Specialist

Cape Breton University; Sydney; On-site; CAD 70,000 - 95,000; Full time

Job summary

Cape Breton University seeks an IT Specialist to support LearnCorp International. The role involves managing enterprise applications, technical support for educational technology, and integration of various IT systems. Suitable candidates should be proficient in software installation, maintenance, and have experience with cloud-based solutions. This position offers an engaging opportunity with a focus on growth and collaboration in a dynamic environment.

Benefits

Health Spending Account (HSA)

Qualifications

• Experience with IT technical support and user training.
• Knowledge of cloud services and enterprise applications.
• Proven skills in hardware and software maintenance.

Responsibilities

• Provide technical support for educational technologies and smart classrooms.
• Manage the installation and maintenance of software applications.
• Lead the implementation of enterprise systems such as Moodle.

Skills

Technical Support

Software Acquisition

Hardware Maintenance

Application Management

Website Management

System Integration

Education

Bachelor's Degree in IT or related field

ITIL Certification

Tools

Moodle

Microsoft SQL Server

Git

Microsoft SharePoint

Job description

• Location: Cape Breton University (LCI suite)
• Deadline: July 14, 2025 at 11:59 pm

LearnCorp International

LearnCorp International (LCI) specializes in curriculum development and delivery, consulting services, gapassessments and training solutions that combine the principles of safety, technical accuracy and a team based approach to operations. LearnCorp International’s competitive advantage is the ability to respond effectively with advanced learning techniques that engage and mentor individuals. LCI recognizes the value in partnerships and looks for opportunities to optimize the development and delivery of services to clients.

LCI is a dynamic company that works effectively with each client to determine the best solution for their training needs. Over the past 10 years, LCI has developed and delivered innovative training programs for specialist technicians in the oil and gas industry.

A partnered enterprise of Cape Breton University, LCI’s assets include; industry expertise and experience, the latest equipment and facilities, and fully developed curriculum. The success of our programs is determined not only by the effective use of our resources, but also by LCI staff working to bring the best service to clients.

Start Date
As soon as possible, with a likely start date of July 14th, 2025.

Place of Work
Your office will be located on the Cape Breton University Campus in the LCI suite of offices. This position requires national and international travel, estimated at two weeks per trip on a quarterly basis. Contingent on the nature of your projects at hand, remote work is permitted, however the expectation is that this position will be office based.

Base Salary
Compensated based on experience.

Group Benefits Plan
You will be entitled to participate in the employee benefit program of LearnCorp International including our annual Health Spending Account (HSA).

Overview
The Information Technology (IT) Specialist for LearnCorp International works directly with the IT Services Team at Cape Breton University. This position focuses on enterprise application solutions, data storage and integrity as well as system integration. The enterprise applications systems portfolio includes LearnCorp International’s major enterprise systems. This includes student information systems, microsoft suite systems and learning management systems. Additionally, other systems may be imlpemented in the near future that will aid process improvement at the
company during expansion. Specefically, this role will lead the implementation/integration of enterprise systems such as Moodle, Microsoft Sharepoint and Blue Course Evaluation. Additionally, this role will be responsible for the building and management of the LearnCorp International Website. The IT Specialist will serve as a vital resource to the LearnCorp Team in the rapid growth phase that the company is currently experiencing. The role will be the lead of information technology at the company and will have the support of the CBU IT Services Team.

Key Responsibilities

Technical Support
• Provide assistance and expertise in troubleshooting systems, addressing requests, and
resolving complex problems including user support for LearnCorp International team and
students studying with LCI.
• Assist with Project Coordination for LearnCorp International team
• User Training as required for LearnCorp International team and students studying with LCI.
• Demonstrates professional communication skills both in-person and through online
interactions when dealing with LearnCorp International team stakeholders.
• Provide primary technical support (in-person and remotely) for smart classrooms and
educational technology (includes setup, maintenance, troubleshooting and repairs).

Software Acquisition, Configuration, Installation and Maintenance
• Maintain an in-depth knowledge of applications and capabilities within the LearnCorp
International Service Portfolio and is the subject matter expert on assigned applications
and/or technologies.
• Troubleshoot software installation failures and network problems at the end user computing
device and peripheral level.

• Install, configure and maintain software for the LearnCorp Community, labs, and classroom
computers on campus.
• Work with external vendors to troubleshoot software issues and network failures associated
with end user computing devices, peripherals, smart classrooms, and educational technology.
• Update installed operating systems and application packages as service packs become
available to solve known issues.
• Facilitate network printer installs.

Hardware Acquisition, Configuration, Installation and Maintenance
• Configure, in collaboration with other IT teams, supported equipment (desktops, notebooks,
printers, tablets, etc.) and peripherals according to standards in response to service requests,
including University-owned cellular devices.
• Order, process requests, set up features, and provide technical support including WiFi for
cellular phones & tablets.
• Troubleshoot phone related problems for Centrex and cellular phone lines.
• Repair, replace or refurbish supported end user devices and redeploy as required.
• Maintain various models of printers, including cleaning, replacing defective parts, and
troubleshooting defective print media.
• Maintain warrantied equipment in conjunction with the primary vendor, including diagnosis,
ordering, replacing warranty parts, and returning defective components in accordance with
established procedures.
• Research and test new technologies, including proposed Evergreen systems as they become
available to determine if they meet requirements and needs.
• Reserve portable specialized equipment on availability.

Applications Management
• Follow CBU change management procedures in maintaining and upgrading Enterprise
Applications including pre-test, implementation, and post-verification while implementing
enterprise applications at LearnCorp International.
• Use a version control system in a team environment to maintain a repository and history of
all application changes.
• Program and/or configure solutions using languages and tools supported by the University in
collaboration with LearnCorp International.
• Conduct process testing and integration testing in conjunction with users.
• Serve as system subject matter experts in ad-hoc committees and working groups.

Website

• Build LearnCorp International Website while collaborating with the Marketing Partners in the
design process.

•Maintain backend of the website once build is complete and continuously monitor and update
the website
• Track Analytics on the website.

Enterprise Systems International Role Out
• Lead the enterprise systems role out internationally and domestically
• Implement Moodle LMS Software to all LearnCorp International Program Offerings
• Provide Training to Instructors delivering LearnCorp International Programming on Moodle
Software
• Understand the technology usage parameters in multiple countries (Guyana/Mozambique)
• Integrate Blue Course Evaluation Software to all LCI Programs and track analytics from set
evaluations.

System Components
• Current Enterprise Applications (Colleague, CRM Advance, CRM Advise, Moodle, CRM Recruit,
Elevate, etc.)
• Cloud based services and systems (Microsoft 365, Microsoft SharePoint, Microsoft Power
Platform, Microsoft Teams, PowerBI, etc.)
• On-Prem and Cloud implementations of database technology including Microsoft SQL Server,
PostgreSQL, and MySQL
• Integrated Cloud Applications (StarRez, Simplicity Accommodate, Blu Explorance, Ex Libris
Aleph/Alum)

• Ability to work in a fast-paced, team-oriented environment.
• Ability to participate in a creative or exploratory process.
• Knowledge and experience in application development and support.
• Certification in ITIL a definite asset.
• Recent and demonstratable experience with Ellucian Colleague, CRM Advance, CRM Advise,
CRM Recruit and Ethos Data Integration a definite asset.
• Knowledge and experience with Software-as-a-Service (SaaS) and AWS (Amazon Web Services)
a definite asset.
• Proficiency in version control systems such as Git and NuGet.
• Knowledge and experience with Microsoft Dynamics, Microsoft SQL Reporting Services,
Microsoft SharePoint, and Microsoft Teams are a definite asset.
• Familiarity with Microsoft BI products (Microsoft SQL Server SSIS, SSAS tabular, Data Factory,
Azure Data Lake, and PowerBI).
• Understand data warehousing, dimensional data modeling, and other core BI concepts.
• Knowledge and experience with Learning Management Systems such as Moodle or D2L are a
definite asset.
• Practical knowledge of Scrum, Agile, DevOps, and Project Management methodologies are a
definite asset.
• Ability to restructure, redesign and maintain a website
• Knowledge and understanding of networking and protocols.
• Knowledge and understanding of various operating and computer systems.
• Demonstratable knowledge of security and cybersecurity best pra

Please send all resumes and cover letters to [e-mail] by the deadline Friday, June 27th, 2025. Only applications submitted prior to the deadline will be considered in the interview process.
Only selected candidates will be contacted for an interview.