Information Technology Specialist

WCB-Alberta; Edmonton; Hybrid; CAD 85,000 - 111,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary & benefits

Flexible work schedules

On-site in Edmonton

Job summary

WCB-Alberta is seeking an IT Specialist III to join the Infrastructure Platforms team in Edmonton. You will lead server administration, manage VMware, Windows, Linux, and storage, and contribute to DR and AI workloads security.

The role emphasizes automation, documentation, and continuous improvement. The position requires a university-level computer discipline background, extensive server and storage experience, and strong collaboration across BTS and business units.

Qualifications

• Graduate from a university or institute of technology in a computer related discipline.
• Experience with GPU-enabled infrastructure, AI compute platforms, or technologies used to provision and manage accelerated workloads.
• Strong advisory knowledge and hands-on experience on Microsoft Exchange, SharePoint, and Azure services.
• Several years hands-on experience as Server Admin on Windows server, storage, network, and system management tools.
• Expertise in server administration: hardware provisioning, storage, Windows builds, AD, VMware, backup/recovery, monitoring.
• Automation using scripting languages and IaC tools (PowerShell, Ansible, YAML, PowerCLI).
• Experience with VMware vRealize suite (Automation, Orchestration, Operation Manager, SaltStack).
• Terraform to deploy resources into Azure.
• Microsoft 365 administration; PowerApps and Power Automate are assets.
• Proficiency in AD, RightFax, Citrix, PRTG, Cisco IP Telephony, and HPE management products.
• Ability to work independently and in a team; continuous learning; strong client service skills.
• Project management experience would be an asset.

Responsibilities

• Act as primary SME for IP team areas.
• Propose innovations to enhance the team and business processes.
• Lead problem resolution for complex technical issues across BTS and business units.
• Identify technical trends and training needs for IP technologies.
• Lead and perform technology implementation following change management practices.
• Troubleshoot hardware and software issues.
• Participate in on-call rotation and potential after-hours support.

Skills

Strong interpersonal communication

Customer service orientation

Independent worker

Team collaboration

Education

Bachelor's degree in a computer-related discipline

Tools

VMware

Windows Server

Linux

HPE server platforms

Enterprise storage

PowerShell

Ansible

YAML

PowerCLI

Terraform

Azure

Microsoft 365

PowerApps

Power Automate

PRTG

Citrix

Cisco IP Telephony

RightFax

Job description

IT Specialist III (Infrastructure Platforms)

Business Technology Services

Edmonton AB

Permanent, Full Time

Candidates must reside in Edmonton, Alberta to be considered.

The WCB Alberta is currently on a multiyear journey to modernize and optimize our technology ecosystem that will achieve our strategic objectives and bolster innovation with a view into the future. As the trusted technology partner, essential to the fulfillment of WCB’s strategic objectives, the Business Technology Services (BTS) division works collaboratively and creatively with our partners, to provide secure, innovative technology and data solutions that position WCB Alberta as an industry leader in Worker’s Compensation.

Come join our Infrastructure Platforms (IP) team where you will play a key role in leading daily server administration and maintaining WCB Alberta’s enterprise infrastructure environment, including Disaster Recovery, VMware, Windows Server, Linux, HPE server platforms, enterprise storage, and related systems and middleware technologies. Reporting to the Team Lead, Infrastructure Platforms, the IT Specialist will bring strong hands‑on expertise in enterprise infrastructure, virtualization, server, storage, systems management, and automation, while contributing to the evaluation and adoption of emerging technologies. As WCB Alberta continues to explore and adopt Generative AI capabilities, the role will also contribute to the infrastructure and platform capabilities required to securely support AI models, workloads, and related services within the enterprise environment

You will provide high‑level technical consultation to clients on technical and business projects and lead hardware and software technical assurance, implementation, packaging, and distribution. Key to your success will be your ability to solve complex technical problems, introduce innovative solutions, and create and improve documentation, standards, and procedures that enhance the reliability, availability, and serviceability (RAS) of WCB Alberta’s infrastructure.

Your responsibilities:

• Act as primary SME (subject matter expert) for areas IP team is covering.
• Bring forward new ideas and innovation to enhance the team and business processes.
• Lead problem resolution for complex technical issues across BTS (Business Technology Services) and business units.
• Identify technical trends and training requirements for technologies related to IP team coverage.
• Lead and perform technology implementation adhering to change management practices.
• Troubleshoot and problem solve hardware and software related issues.
• Participate in on‑call rotation. You may be contacted outside of business hours for emergency response.

Your experience and skills:

• Graduate from a university or institute of technology in a computer related discipline.
• Experience with GPU‑enabled infrastructure, AI compute platforms, or technologies used to provision and manage accelerated workloads.
• Strong and demonstrated advisory level of knowledge and current hands‑on experience on Microsoft Exchange, SharePoint, and related Microsoft Azure services.
• Several years hands‑on experience as Server Admin providing technical support on Windows server, storage, network, and system management tools.
• Expertise in server administration and management: hardware provisioning, storage management, Windows server builds, Active Directory, VMware host deployment and management, backup and recovery, server monitoring and alerting.
• Automation using scripting languages such as PowerShell, Ansible, YAML, PowerCLI, etc. Experience with VMware vRealize suite (Automation, Orchestration, Operation Manager and SaltStack) would be an asset.
• Building Infrastructure as code using Terraform to deploy resources into Azure.
• Experience with administration of Microsoft 365 platform including Microsoft PowerApps and Power Automate would also be an asset.
• Proficiency in System Management technologies like Active Directory, RightFax, Citrix, PRTG, Cisco IP Telephony, and HPE server and management products would be an asset.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated commitment to continuous learning and self‑improvement.
• Strong interpersonal and communication skills, as well as excellent client service skills.
• Previous project management experience would be an asset.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook on our website: https://www.wcb.ab.ca/assets/pdfs/public/employee_handbook.pdf

Salary: Pay Grade 11 Start Rate: $85,182 to Job Rate: $110,542 per annum (includes Market Supplement)

Final candidates for this position will be required to undergo a security clearance.

We thank all applicants for their interest, however, only candidates under consideration will be contacted.