information technology (IT) support technician

Government of Canada; St. Catharines; On-site; CAD 40,000 - 70,000; Full time

Job summary

A government job for an IT Support Technician requires expertise in networking, security, and user assistance in a fast-paced environment. The technician will be responsible for maintaining systems, supporting users, and supervising junior staff. This role emphasizes teamwork and technical knowledge in hardware and software management.

Qualifications

• Knowledge of mainframe and server management.
• Proficiency in networking hardware and software.
• Familiarity with programming and security software.

Responsibilities

• Provide user support and troubleshoot network issues.
• Perform backups and recovery on web servers.
• Supervise and mentor technical support staff.

Skills

Networking software

Networking security

MS Office

Computer-aided design (CAD)

Job description

information technology (IT) support technician

Work must be completed at the physical location. There is no option to work remotely.

• General office

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• Mainframe
• iOS
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Security software
• Programming software
• Website creation and management software
• Computer-aided design (CAD)
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding
• Ability to distinguish between colours
• Combination of sitting, standing, walking

Own tools/equipment

Personal suitability

• Accurate
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

About the company

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