Information Technology Business Analyst

Canada Cartage Group; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

Canada Cartage in Mississauga seeks a seasoned Business Analyst to own the quality of project deliverables and shape requirements for complex transportation and 3PL initiatives. You will mentor Application Analysts, guide enterprise TMS architecture, and collaborate with QA to ensure robust testing and implementation.

Ideal candidates bring 5+ years in BA roles, deep knowledge of TMS ecosystems, SQL proficiency, and a proactive, team-oriented mindset to drive value in a dynamic logistics

Qualifications

• 5+ years of experience as a Business Analyst or comparable role.
• Experience in transportation and 3PL technology systems.
• Knowledge of TMS applications and best practices for architecture, design, implementation, integration and customization.
• Experience in the 3PL environment with revenue and expense mechanics.
• Keen self-starter who is motivated to learn new technologies and lead change.

Responsibilities

• Maintain overall responsibility for the quality of the project deliverables.
• Build and formalize the framework for gathering requirements for large projects to enable other Analysts.
• Apply Business Analysis techniques and templates with scalable rigor for project size.
• Document current and target business processes using process mapping.
• Elicit and document requirements for system and process changes through interviews and review of systems/documentation.
• Conduct requirements analysis, system analysis and impact analysis to generate system requirements and design.
• Mentor Application Analysts to collaborate with stakeholders on operational requirements.
• Assist with preparing training documentation/SOPs and train users on system use.
• Collaborate with QA teams to define and execute testing strategies for the TMS application.
• Maintain responsibility for architecture and solution design of the TMS implementation.
• Be SME for transportation applications, monitor roadmap and assess competing solutions.
• Review IT Work Requests, translate business needs into technical requirements, provide feedback for design phases.
• Identify key functionalities to optimize transportation operations.
• Define architecture with TMS providers and internal stakeholders for optimal integration.
• Guide customizations/configurations to meet specific business needs.
• Influence integration strategies with other enterprise systems (Accounting, TMS, Shipping, Yard, Visibility).

Job description

Located in Mississauga and reporting to the Manager, Transportation Systems, the Business Analyst will work closely with the IT Project Manager on a large and small projects. The individual will have ownership over the quality of the deliverables by crafting the framework for gathering/defining needs, analysing gaps, improving processes, architecting and designing the solution, guiding testing, and implementation. They will also mentor a team of Application Analysts in gathering requirements, testing and implementing. We are looking for someone who has done this before, enjoyed it, and wants to do it again. The individual needs to possess a strong set of best practices and also have the maturity to customize those practices with our local environment/considerations to be successful. We are always growing, always innovating and looking at leveraging technology to bring value. We are looking for someone who shares that same passion and would grow with us.

Scope:

• Weekend and afterhours work could be required based on type of project activity or phase.
• Some travel may be required depending on the scope of the project.

What you’ll do

Business Analysis

• Maintain overall responsibility for the quality of the project’s deliverable.
• Build and formalize the framework for gathering requirements for large projects that can enable other Analysts to gather relevant high quality input.
• Display the ability to use Business Analysis techniques and templates, and showcase maturity in scaling the rigor of said techniques up or down as suitable to the magnitude of the project.
• Use process mapping skills to clearly document current and target business processes.
• Elicit and document requirements for system and process changes through interviews, discussions and review of systems or documentation.
• Conduct requirements analysis, system analysis and impact analysis on gathered requirements to generate system requirements and ultimately system design.
• Mentor Application Analysts to collaborate with business stakeholders to understand and analyze operational requirements.
• May coach or assist with preparing training documentation/SOPs and train both users and other trainers on system use.
• Collaborate with QA teams to define and execute testing strategies for the TMS application
• Maintain overall responsibility for architecture and solution design of the TMS implementation.
• Be a subject matter expert for the transportation applications. Understand the current functionality, keep up with future enhancements on the product roadmap, and assess capabilities in competing applications within the same domain.
• Review incoming IT Work Requests to understand the need, translate the business needs into technical requirements, and provide feedback into the project’s Solution/Design phases.
• Identify key functionalities and features required to optimize Transportation operations
• Work closely with the TMS providers and other internal stakeholders to define the best suited architecture for the Transportation Management System and other transportation applications.
• Guide and take ownership of the required customizations and configurations of transportation Application solutions to meet specific business needs.
• Influence integration strategies for seamless connectivity with other enterprise systems (Accounting, TMS, Shipping, Yard Management, Visibility, etc.).

Relationship Management

• Build strong business relationships with key stakeholders to ensure project success through management of expectations and influence.

What you’ll bring

Must have:

• Sound Analytical skills developed over 5+ years working as a Business Analyst or comparable role.
• Proven experience working in roles focusing on transportation and 3PL technology systems.
• In-depth knowledge of various TMS applications along with best practices surrounding architecture, design, implementation, integration and customization.
• Experience working within the 3pl environment, along with a good understanding of the revenue and expense mechanics associated with them.
• Keen self-starter who is interested to learn new technologies and enjoys leading change.
• Comfortable wearing multiple hats and working in a very team oriented environment.
• Good understanding of databases with proficiency in managing configuration changes via SQL.
• Problem-solving mindset with the ability to analyze complex business requirements.
• Active person who shows initiative and is motivated by the next challenge.
• Excellent communication and interpersonal skills (written, verbal and presentation).
• Technically competent with the Microsoft Office suite of products including Word, Excel, PowerPoint, Visio and Project.
• Experience using Wrike, ManageEngine or other work management tools

Nice to haves:

• Completion of a post-secondary degree in an analytical specialization (Engineering, Sciences or Business with IT concentration preferred) or equivalent practical experience.
• Logistics industry certifications
• Lean Six Sigma or process improvement training

Why you’ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.