Residence Services Administrator

Carleton University; Ottawa; On-site; CAD 66,000 - 73,000; Full time

Job summary

Carleton University in Ottawa is seeking a Residence Services Administrator to join Housing and Residence Life as a Career Development Assignment. You will be the first contact for inquiries and help coordinate the Summer Residence Program and room-change requests.

The position offers 35 hours per week on campus and reports to the Assistant Director, Housing Services, with a focus on delivering administrative support and upholding university policies and procedures.

Qualifications

• Initiative, sound judgement, and ability to work independently.
• Proficiency with multiple software platforms including StarRez, Banner, eRezLife, AdminWeb, Wordpress, Excel, Access, Word, Carleton Central, Outlook.
• Sensitivity to gender, culture and diversity with strong interpersonal skills.
• Knowledge of and keeping up-to-date with university policies and procedures.

Responsibilities

• First point of contact for Residence inquiries via in person, phone, and email.
• Coordinate the Summer Residence Program and room change requests.
• Provide administrative and clerical support to Housing and Residence Life.

Skills

Initiative

Multitasking

Organization

Adaptability

Interpersonal skills

Policy awareness

Education

Three-year university degree

Tools

StarRez

Banner

eRezLife

AdminWeb

Wordpress

Excel

Access

Word

Carleton Central

Outlook

Internet

Job description

Career Development Assignment (CDA)

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

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If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.

Job Number: J0926-0166

Job Title: Residence Services Administrator

Job Type: Career Development Assignment (CDA)

Department: Housing and Residence Life

Job Category: Administrative

Number of Positions: 1

Date Posted (dd/mm/yyyy): 17/09/2026

Closing Date (dd/mm/yyyy): 27/09/2026

Salary (with Salary Rate): 66,488.00 - 72,613.00/Year

Assignment Duration From: 21/09/2026

Assignment Duration To: 12/11/2027

Employee Group: CUPE 2424

Salary Level: 7PE

Hours Per Week: 35

Date Position Available: 21/09/2026

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties And Responsibilities

Reporting to the Assistant Director, Housing Services, the Residence Services Administrator, is the first point of contact for Residence inquiries, triaging a high volume of in person, phone, and email inquiries. They are responsible for the coordination of the Summer Residence Program, room change requests, and providing administrative and clerical support to Housing and Residence Life.

Qualifications

• The variety of tasks demands initiative, sound judgement, and the ability to work independently. Strong multitasking, organization skills, and the ability to set daily priorities while adapting to change is required for this position.
• The duties of this position require competence in multiple software platforms, including StarRez, Banner, eRezLife, AdminWeb, Wordpress, Excel, Access, Word, Carleton Central, Outlook, and the internet. Accuracy and strict attention to detail are essential.
• Due to the nature of the position, a sensitivity to gender, culture and diversity, including an understanding of students, parents, summer clients, and university staff is essential as well as interpersonal skills, tact, diplomacy is required to effectively facilitate stressful situations in an effective and calm manner.
• The incumbent must possess knowledge of and keep abreast of changing university policies and procedures.

Education And Experience

• Completion of a three-year university degree.
• Four years of professional experience with progressive administrative responsibilities, including one year of front-facing customer service, preferably in a student residence environment.

HR Note

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.