Information Management Programs Assistant

Durham Region (The Regional Municipality of Durham); Whitby; On-site; CAD 52,000 - 58,000; Full time

Job summary

The Regional Municipality of Durham is hiring a Program Assistant, Information Management in Whitby, Ontario. You will manage records across the lifecycle, support RMS/EDRMS usage, and develop training materials for staff.

The role requires a post-secondary certificate in Records and Information Management, strong data and metadata skills, and proficiency with Microsoft 365 and records software. Competitive pay and benefits follow CUPE guidelines.

Qualifications

• Experience in records management and information governance.
• Knowledge of records lifecycle, classification, retention, and metadata.
• Strong written and verbal communication skills.
• Ability to train staff and create user guides and job aids.
• Familiarity with MS 365 tools and RMS/EDRMS software.

Responsibilities

• Provide IM best-practice guidance for physical and electronic records.
• Lead inventories, classification, storage, retrieval, and disposition activities.
• Support departments in using RMS/EDRMS and MS 365 tools.
• Enter and maintain records data and metadata for accurate retrieval.
• Conduct records audits, identify data quality issues, and propose improvements.
• Develop and update IM policies, SOPs, training materials, and user guides.
• Provide training and ongoing support on RMS/EDRMS usage.
• Compile IM statistics and support audits and decision-making.

Skills

Data entry

Data management

Metadata management

Reporting

Auditing

Quality control

Analytical thinking

Problem solving

Communication skills

Training

Customer service

Team collaboration

Adaptability

Accessibility knowledge

Inclusivity practices

Physical lifting

Education

Post-secondary certificate in Records and Information Management

Tools

Microsoft 365

SharePoint

Versatile Enterprise

Collabware

OpenText

RMS/EDRMS

Job description

The Regional Municipality of Durham is hiring a Program Assistant, Information Management in Whitby, Ontario. You will manage records across the lifecycle, support RMS/EDRMS usage, and develop training materials for staff.

The role requires a post-secondary certificate in Records and Information Management, strong data and metadata skills, and proficiency with Microsoft 365 and records software. Competitive pay and benefits follow CUPE guidelines.